American Public Power Association is offering a webinar, Tuesday, July 27, on “Keeping Low Income and Payment Troubled Customers Connected in Tough Economic Times.” The webinar is scheduled from 2 to 3:30 p.m. Eastern time.
Continued high unemployment, runaway health care costs, high wholesale energy prices and a host of other economic pressures are making it increasingly difficult for millions of consumers to stay current on monthly electric and gas utility bills. Learn how public power utilities, with their unique cash flow and capital requirements, can fund, design, target and deliver effective bill payment assistance programs that make sense for all customers. Participants will hear what customer service options make the most sense in these volatile economic times. The speakers will also discuss how large and small public power systems develop administrative efficiencies to lower the cost of delivering effective programs and customer service.
This webinar will present participants with a catalog of options for public power utilities, and include a presentation from a utility with a successful low income program. Speakers include: Roger Colton, attorney and economist; John Howat, senior energy policy analyst for the National Consumer Law Center; and Francine Artis, customer solutions manager for Tacoma Power.
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