Western customers were among the eight utilities recognized in J.D. Power’s 2016 Electric Utility Business Customer Satisfaction Study. A recent article in Intelligent Utility digs deeper into the survey to find out what is behind an upward trend in customer satisfaction with power providers.
The key turns out to be better communication. Commercial and industrial customers want to understand how and why their bill changes from month to month, and they want to know about utility products and services that can help them manage their energy costs.
Read more about strategies that could land your utility in a top survey slot next year.
Source: Intelligent Utility, 3/1/16