When Western’s Energy Services regional representatives get together to talk about the program, it is not a subdued affair. The five regions within Western are all different from each other, and each representative brings a different perspective on what customers in their service territory need. One thing we do share is a passion for serving our customers, so the discussions can get pretty lively. At the end of a good meeting, however, we walk away with new ideas, renewed determination and a better understanding of the challenges customers face in other regions.
That is a pretty good description of what happened at the annual “face-to-face” meeting Energy Services held at Western Headquarters in October. The meeting gives Energy Services representatives an opportunity to plan for the coming year and to let management, the marketing team and the Equipment Loan Program know what kind of support their efforts need. This year’s meeting was particularly crucial since Western recently parted company with Energy Experts. We are exploring ways to offer customers more relevant technical assistance to replace the resources of the online service provider.
The utility industry is standing on shifting ground, and power providers across Western’s service territory are feeling the changes. Complying with new regulations, joining a regional transmission organization, competing with new technologies and services, planning for extreme weather and meeting renewable goals and mandates are only a few of the issues keeping customers awake at night.
As we talked (and talked!) about how we can help our customers manage these and other concerns, one word kept coming up: training. The old saying, “Knowledge is power,” is old for a reason. Understanding even just the basics about a situation gives you more control and more options for dealing with it.
Western is in a great position to deliver training, too, in part, thanks to its Electric Power Training Center. For years, EPTC has delivered the highest quality power systems operation training to diverse audiences from power plant operators to dispatchers to support staff who just want to learn more about the business. It streamlines the process of enrolling participants and hosting workshops.
Creating new product
Energy Services would like to extend EPTC course offerings to other aspects of utility business, such as long-range resource planning, load management and renewables and efficiency integration. Our contacts at the departments of Energy and Agriculture, utilities, universities and professional organizations give us access to experts on a wide array of topics. Training could be offered as on-site workshops or webinars, depending on interest and subject matter.
Speaking of subject matter, this is where you, our customer, can help us. The regional representatives came up with a long list of potential training topics, and we need your help to prioritize it. Please look over the following topics and select your top five concerns:
- Community solar
- Distributed generation
- DOE standards for appliances and systems
- Grant writing and administration
- Infrared training
- Integrated resource planning
- IRP submission compliance
- Irrigation and pumping efficiency
- Load management
- On-bill financing
- Power factor correction
- Prep courses/hosting for certification for Certified Energy Management , Building Performance Institute , Leadership in Energy and Environmental Design
- Rebate programs
- Residential and commercial auditing
- Smart metering
- Updating the utility business model
Your input required
It is quite a list, and likely far from complete. Feel free to add your own ideas about training that could help you or your staff feel more prepared to deal with today’s challenges and the ones you see coming.
Send your suggestions for workshops (or publications, or other types of technical assistance) to your regional representative or to the Energy Services manager. Energy Services is, after all, your program, and we are eager to hear what you want it to be.