Our mission in Energy Services is to keep WAPA customers informed about tools and technologies that help you with resource planning. Now, for those who would like to know more about how WAPA works and why, we offer two online resources: The Source and The Customer Circuit.
Launched in spring of this year, The Source is a one-stop online shop for operational data and financial information about WAPA. Western Administrator and CEO Mark A. Gabriel explained, “We recognize people’s desire to have information at their fingertips. With that in mind, we created this site for stakeholders and the public to quickly find the information they need. When our customers have requests, we are well positioned to deliver.”
Nearly all the information is already available throughout Western’s primary website. The Source, however, provides one convenient location for visitors to find WAPA’s annual reports, budget allocation, presentations and speeches, regional rates and a searchable index of WAPA’s power systems called “By the Numbers.”
The Customer Circuit is a quarterly newsletter that provides customers with information about WAPA’s operations, programs, budget and initiatives. Each issue explores a specific theme; the most recent issue includes a story about how WAPA’s Washington, D.C., Liaison Office works with other federal agencies. The winter issue covered the state of WAPA’s assets including regional offices, hydrology conditions, transmission, security and cyber assets. Customers and other visitors can download the Customer Circuit, including past issues, on The Source.
The Source and Customer Circuit, like WAPA’s website redesign project, are all part of the same effort to enhance and expand transparency and to improve our website functionality. We encourage customers to visit the WAPA website and take the redesign survey. If you would like to have more input in how WAPA shares information with its customers, contact Public Affairs at 720-962-7050, to volunteer for remote user testing.
Chief Public Affairs Officer Teresa Waugh said, “Our goal is to present relevant and timely information in the clearest, most efficient way possible.”