This is your opportunity to share your experiences collaborating with other utilities and other departments within your own utility to achieve greater impacts in residential, commercial and industrial end-use applications through a customer-oriented approach.
The event will explore case study best practices and lessons learned about customer-facing programs related to energy (gas and water) efficiency, strategy, issues and integration with renewable energy, demand response and more.
Special consideration will be given to presentations that highlight:
Consumer engagement and unifying messages
Gas, electric and/or water utility programs cooperating across departments or service territories to improve the customer experience
New energy-efficiency and demand management technology, storage and electric vehicles
Energy-efficiency and renewables programs collaborating with local and regional efforts on carbon action or greenhouse gas goals
Strategic on-site energy and distribution system management
The conference provides general and breakout session interaction as well as networking opportunities. Proposed presentation formats may include:
General or breakout sessions up to 20 minutes long with Q&A
Snapshot panel talks of up to five minutes
Poster discussions during the Wednesday evening reception
Friday morning workshops or round table discussions two to four hours in length
The Rocky Mountain Utility Exchange is an intimate forum for networking and professional development that takes place at Aspen Meadows Resort in Aspen, Colorado. Around 150 utility and government organization staff and trade allies attend, giving everyone the chance to learn about utility customer programs and services, and products to support them. This year’s event is scheduled for Sept. 19-21.
For professionals who have not previously attended the RMUE, a limited number of scholarships are available. See the FAQ sheet for details and to download an application.
Colorado-based Platte River Power Authority on Feb. 21 issued a request for proposals (RFP) for at least 20 megawatts of new solar energy capacity that could be added to its system. The RFP also calls for up to 5 megawatt-hours (MWh) of energy storage capacity.
In the RFP, Platte River said it would consider proposals for a long-term power purchase agreement for solar projects that could be built and operational between June 2019 and the end of 2021.
Platte River also expressed strong interest for technologies that could store up to 5 MWh of energy.
Proposals in response to the RFP will be due by 4 p.m. Mountain time on March 30.
Various renewable resources and natural gas-fueled generation from Lodi Energy Center in Lodi, California, have replaced the 51 megawatts (MW) of coal-powered electricity SVP sourced from San Juan Generating Station in New Mexico. The move reduces the carbon intensity of Santa Clara’s power supply by about 50 percent.
Thanks to customers The accomplishment began with both residential and business customers pushing the utility to reduce greenhouse gas emissions. SVP serves many forward-thinking corporations along with a highly educated and unusually engaged group of residents. “We launched the Santa Clara Green Power Program to meet customers’ demands for 100-percent renewable power as the state established its renewable energy goals,” stated SVP Customer Services Manager Larry Owens.
Santa Clara Green Power launched in 2004, two years after California adopted a renewable portfolio standard (RPS) and two years before the first expansion of the RPS. The city continued to monitor its emissions, evaluate resources and update its goals to stay ahead of state mandates, but mostly to meet and exceed customer expectations.
Keeping up with the expectations of business customers in the center of the technology industry has challenged SVP to keep reaching higher, too. SVP Public Benefits Manager Mary Medeiros McEnroe noted, “Many of our large key customers have corporate sustainability initiatives and have been the drivers behind some of our programs.”
Businesses subscribing to Santa Clara Green include Intel—a 62-wind turbine partner—Santa Clara University, the Great American Theme Park and the city itself. A number of large commercial customers have installed solar arrays on their facilities ranging from 750 kilowatts to 1 MW per site.
Speed bumps, fast lanes on road to success There are pros and cons to being a leader in clean power initiatives and SVP has seen both sides as it moved toward its goal.
It was clear to the utility partners that a cleaner power supply was the road to the future. Around 2009, as the state set higher renewable energy goals and added new regulations, other California municipal utilities followed M-S-R toward the coal off-ramp. In some ways, Owen observed, the group effort gave utilities more leverage to negotiate their exit from coal power providers. On the other hand, “The more participants, the more complexity,” he said. “And there was a lot more competition for renewable energy. Ultimately, though, the cooperation among utilities was impressive.”
SVP knew that leaving their coal provider and finding cleaner power sources to replace the 51 MW was going to be difficult. But it paid off in the end when San Juan Generating Station permanently closed down half of its units. “We expected that they would just find another buyer for that power, so SVP going coal-free turned out to have a much wider impact by actually decommissioning two of the four units,” said Owens. “That was a nice surprise.”
Future is affordable The greatest fear that grips utilities when they contemplate a future without coal—that it will force them to raise rates—has not materialized for SVP customers.
Utilities are always retiring and acquiring purchase power contracts over time, Owens pointed out, and that will affect pricing. Shifting to the Lodi Energy Center and ramping up green power caused some upward pressures on price for SVP. In the long term, however, “The forward price curves for natural gas and renewables look better than coal,” he stated.
Switching to those resources is also an investment in meeting federal mandates to reduce carbon dioxide, nitrogen oxide and sulfur dioxide emissions, he added.
Given the many factors that shape energy costs, SVP still boasts some of the lowest electricity rates in California. The utility recently announced that there will be no rate increase for 2018, and rates are expected to remain flat for the next couple of years.
Efficiency still matters When rates inevitably change, SVP’s strong customer relationships and menu of long-established efficiency programs will help to ease acceptance.
SVP residential customers can get rebates for efficiency measures including attic insulation, ceiling fans, electric clothes dryers, electric heat pump water heaters and pool pumps. In addition to Santa Clara Green Power, the Neighborhood Solar Program allows customers to sponsor solar installations on public buildings. SVP also provides homeowners with energy audits and loans diagnostic tools to do-it-yourselfers.
While SVP counts some of the world’s most progressive companies among its large key customers, Medeiros McEnroe said that the small commercial customers are surprisingly engaged too. “Quite a few of our small businesses support Santa Clara Green Power, from dentists to auto shops, and many have installed solar arrays on their buildings,” she said. “Sustainability is a community value in Santa Clara.”
Keeping costs down is, nevertheless, still a top concern for small businesses, so SVP offers rebates for specific systems like lighting, as well as custom measures. The utility has also partnered with the Food Service Technology Center for a program to teach food service employees to manage energy and water costs.
SVP also provides energy benchmarking to help companies understand their energy and water use and set goals for improvement. “We have been able to help many customers through free snapshot audits and by educating them about the value of purchasing energy-efficient equipment,” Medeiros McEnroe said.
A utility customer program manager’s work is never done, and sustainability will always be a moving target. Achieving the coal-free goal is impressive but there are still peaks to manage and costs to control. WAPA has no doubt that with the support of its committed customers, SVP will meet each new challenge, exceed expectations and continue to impress.
Everyone loves to get a new tool that will make their job easier, whether it is a power sander for refinishing furniture or a calculator to help you choose the most cost-effective renewable resource or efficiency measure. Here are some “gadgets” that might be just what you need.
Choose your clean power
The Green Power Partnership, a program of the Environmental Protection Agency, has released a new Green Power Supply Options Screening Tool to help you sort through the different supply options. There are many ways to purchase green power—such as green tariffs, competitive green power products and off-site power purchase agreements—and determining which purchasing method works for you can be difficult.
Users answer a few simple questions about their organizations, including their locations and annual energy consumption. The Excel-based tool will describe which supply options might be most feasible, according to the relevant federal, state and utility policies. Background documents accompany the tool to explain how the results are defined and the logic used to produce the result for each supply option.
Calculate equipment efficiency The DOE Office of Energy Efficiency and Renewable Energy (EERE) created the Better Buildings Residential Program Solution Center as a repository for the lessons learned from other EERE programs dedicated to improving building efficiency. Utility program administrators will find resources here that help them plan, operate and evaluate residential energy efficiency programs.
The Solution Center has recently been branching out with more information about the technical aspects of home performance programs. A new section focused on technology solutions explores innovative technologies, offers installation guidance and estimates potential energy savings.
New pages highlight HVAC systems and heat pump water heaters, two applications that account for about 67 percent of home energy consumption. Use the reports, best practices and other resources to support program offerings and help you to reach your energy-efficiency program targets.
Identify energy savings potential Researchers at the National Renewable Energy Laboratory (NREL) have developed ResStock, a versatile tool that takes a new approach to large-scale residential energy analysis.
The ResStock software achieves unprecedented granularity and accuracy in modeling the diversity of the single-family housing stock by combining:
Large public and private data sources
Detailed sub-hourly building simulations
The research team has run more than 20 million simulations using a statistical model of housing stock characteristics. The results uncovered $49 billion in potential annual utility bill savings through cost-effective energy efficiency improvements.
Using ResStock analysis, utilities can target energy-efficiency improvements to specific customer segments to improve cost-effectiveness. Resource planners can determine which measures and distributed energy resources are best for relieving grid congestion and what housing stock segments can provide the greatest load flexibility.
Utility program managers, municipalities and state energy agencies can use ResStock to identify the most cost-effective—and energy-saving—home improvements. The tool is also valuable for helping cities and states figure out how buildings contribute to energy or emissions targets. NREL is pursuing partnerships with industry to adapt ResStock for specific utility, manufacturer, state and local applications.
NREL will be offering the ResStock software at no cost, leveraging DOE’s open-source building energy modeling ecosystem of OpenStudio® and EnergyPlus™. These cloud-based collections of software tools allow users to model energy use for heating, cooling, ventilation, lighting and plug-and- process loads without a supercomputer.
To learn how ResStock can help your utility contact Eric Wilson at NREL.
Source: US Department of Energy Office of Energy Efficiency and Renewable Energy, 1/30/18
The videos share the stories of homeowners in three eastern states, and the effect energy-efficiency upgrades have had on their lives. The theme running through the series is that reducing energy waste lessens the need to burn fossil fuels to generate electricity. Those cuts deliver big gains in health, because pollutants from burning fossil fuels contribute to four of the leading causes of death in the United States: cancer, chronic lower respiratory diseases, heart disease and stroke.
The series is part of ACEEE’s new Health and Environment program, launched last year to research the linkages among health, environment and energy efficiency, and to educate policymakers. Later this year, ACEEE will release a series of reports that will further explore the health and environmental benefits of saving energy.
A two-day Conference on Health, Environment & Energy ACEEE is planning for December will showcase the research and promote others’ work in this growing field. Utilities are welcomed to attend the conference in New Orleans to add their voices to this critical conversation.
Source: American Council for an Energy-Efficient Economy, 2/6/18
Around this time of year, we are all getting fed up with cold weather and the high utility bills that come with it. Your customers might appreciate some suggestions for saving money and keeping warm over the next few (or, in some places, several) weeks. The DOE Office of Energy Efficiency and Renewable Energy has just the thing for your website or bill stuffer. Here are simple steps we can all take to stay warm.
1. Spruce up the fireplace Before you build that cozy fire and settle in with a good book and a hot beverage, give your fireplace some love.
Replacing your inefficient wood-burning fireplace with a more efficient wood stove or gas insert can turn your pretty–but high–maintenance—fireplace into a viable way to heat your home. Converting your fireplace will not only save you on monthly heating costs, it can improve air quality in your community. It could even put money back in your pocket—some states offer rebates or tax credits for upgrading your inefficient fireplace.
If you aren’t ready to update your fireplace, try adding glass doors with a heat-air exchange system. Make sure your fireplace is cleaned and your flue damper properly sealed. Also, try to keep the fireplace damper closed when you don’t have a fire burning to keep heat from your furnace from going up the chimney.
2. Reverse your fan The same ceiling fan that helps to keep you cool in the summertime can also help circulate warm air in the winter. Look for a little switch on the motor housing to reverse the direction of your fan, pushing warm air down and recirculating it through the room. How do you ensure that your fan is spinning in the correct direction? When you look up, the blades are spinning clockwise.
3. Protect your lawn so it can protect you Properly planned landscaping can save you energy and increase your home’s comfort. Windbreaks can help keep your heating bills under control by blocking the cold winter wind around your home. A wall or fence, evergreen trees and shrubs planted on the north, west and east sides of your home can be most effective in creating a windbreak and reducing heating costs.
Especially in some parts of the West, wet spring snowfall can snap branches that provide cooling shade during the summer. Worse yet, a broken branch could fall on a power line and cause an outage in the neighborhood. Use a broom or a mop to shake the heavy snow off tree branches and relieve some of the weight.
4. Air-seal then insulate Reducing the amount of air that leaks in and out of your home is one of the most cost-effective ways you can cut heating and cooling costs, improve durability, increase comfort and create a healthier indoor environment. Caulking and weather stripping are two simple and effective air-sealing techniques that offer quick returns on investment, often one year or less
5. Windows, windows, windows Your windows do more than provide a view of snow-covered yards. They also provide a barrier to the cold. Windows with low-e coating reduce heat loss and even reflect back part of the room’s heat. Installing storm windows can also reduce heat loss through windows by about 10 to 20 percent.
If replacing windows is too big an investment, return to Step 4 and put some fresh calking around the panes and sill. Choose window coverings designed to help improve the performance of old windows. As a bonus, your home will get a little spring facelift to help you through the last dreary weeks of winter.
Western Area Power Administration published its Fiscal Year 2017 Annual Report, Jan. 31. This year’s theme, “Serving Communities, Saving Communities,” highlights WAPA’s accomplishments for the year and demonstrates how WAPA serves communities across the West by focusing on availability, reliability, security and quality.
“Delivering power is about so much more than moving electrons. Our power and our services make a difference in communities we serve,” said Administrator and CEO Mark A. Gabriel in his introductory letter. “We are honored to deliver reliable and renewable power to communities who need it most.” Read more.
After nearly three years of competition, the Georgetown University Energy Prize (GUEP) announced the winners, and the top honors go to cities served by WAPA customers. Fargo, North Dakota, took first place, receiving a prize package that includes support toward $5 million in financing for an energy efficiency dream project. Fort Collins, the only Colorado city to advance to the final round, came in second.
Over the course of the competition, Fargo reduced its overall energy consumption by more than 172 billion Btu, to rank fourth among the 50 semifinalists’ overall energy scores. In the final round, the judges evaluated the 10 top- performing cities and counties on their energy-saving approach, performance and prospects for nationwide replicability and scalability.
“Lose-A-Watt,” as Fort Collins dubbed its two-year energy reduction campaign, saved the community more than 160 billion BTUs of energy and reduced carbon emissions by 34,436 metric tons. The contest targeted electricity and natural gas use by residential and municipal and K-12 sectors.
Multi-faceted competition The beauty of GUEP is that it gave America’s small- to medium-sized towns, cities and counties a way to rethink how they use energy. To reduce their energy consumption, the communities:
Implemented bold new local policies on energy-transparency, energy-savings and clean energy technology.
Conducted deep data mining of their energy use and community infrastructure.
Focused on increasing energy efficiency in neighborhoods with high energy use in all income brackets.
Created novel financing mechanisms to enable their residents to invest in new energy upgrades.
Used radically unique approaches to change behavior and help communities rethink their energy-use habits, including gamification and the latest methods in social science research.
Starting in April 2014, communities across the country applied to participate and filed detailed long-term plans once accepted into the competition. From January 2015 to December 2016, semifinalists competed to reduce their utility-supplied energy consumption in a way that might yield continuing improvements in their own communities and could be replicated by others.
Judges selected the finalist communities in 2017, based on energy saved during the two-year period. The winner was selected by combining those results with scores in weighted categories, including innovation, potential for replication, likely future performance, equitable access, community and stakeholder engagement, education and overall quality and success.
Teamwork creates success Fargo’s program was built on a partnership between the city, North Dakota State University (NDSU) and the utilities Xcel Energy and Cass County Electric Cooperative (CCEC). Putting together a team where each party brings a particular expertise to the table was critical to Fargo’s success, said Malini Srivastava, an assistant architecture professor at NDSU. “The university researched and designed the projects to lower energy use, the utilities supplied data for benchmarking and the city provided the communication network to engage the citizens,” she explained.
CCEC had recently installed an automated metering infrastructure that collects data in up to 15-minute intervals. Having a clear picture of electricity use by homes, apartments, schools, park districts and municipal buildings proved to be very beneficial in moving the project forward. “The meter data definitely increased the likelihood of Fargo winning the Georgetown University Energy Prize,” said CCEC President and CEO Marshal Albright.
Engaging online, in person Srivastava, the project lead for NDSU, created another important piece of the city’s strategy, eFargo. The web portal engaged the community with games and a narrative. “Gaming made saving energy fun and easy to understand,” said Fargo Planning Director Nicole Crutchfield. “eFargo was a great way to educate students and the general public about energy efficiency.”
The website attracted more than 300 participants to play the open game during eight weeks. The school game was even more successful, with more than 1,500—mostly students—participating over a six-week period. “We challenged local schools to defeat the Waste-a-Watt character by using their knowledge about energy and creativity,” Albright said. “The schools competed to reduce energy consumption over six weeks. Fargo’s Roosevelt Elementary won the challenge, reducing the school’s energy consumption by 29 percent.”
Getting school children involved was the most effective outreach, Crutchfield noted, but engaging citizens at libraries, public events, churches and other faith-based groups also paid off. Local experts in energy production and distribution joined the advocacy effort, forming the Citizens’ Local Energy Action Network—CLEAN—to advocate for renewable energy and evolving technologies in transportation.
Upping their building game Another project that helped secure the top honor was designing affordable “passive houses” Fargo hopes to develop in partnership with a builder. NDSU architecture students researched and designed four high-performance homes. “The students did professional-level work, and I think it was educational for them to watch the city work through the permitting process,” Crutchfield said.
Other initiatives included providing financial assistance to low-income homeowners for weatherization and to preserve existing housing stock in the city’s older neighborhoods. Fargo also adopted and is actively enforcing the 2015 International Energy Conservation Code. The city hopes to keep working with NDSU on coming up with creative ways to reinforce our housing stock. “That is one possible use for the prize,” Crutchfield said.
Words matter The city of Fort Collins, a long-time leader in municipal sustainability, used the GUEP competition as an opportunity to hone some existing programs and strategies and to test new ones. Fort Collins Utilities (FCU) and the city’s Environmental Services led a campaign built on climate action goals that are already reducing the community’s environmental impact.
One particular area of success, according to Fort Collins Sr. Environmental Planner Katy McLaren, was in tightening up and lightening up the language in outreach material. “We built our messaging around specific actions and limited seasonal campaigns to three actions,” McLaren said.
Social science-based marketing approaches informed the Lose-a-Watt campaign but the website avoided utility jargon to engage visitors with lighter, more fun language. Those lessons will be incorporated into the city’s future marketing and outreach campaigns, noted McLaren. “I think other utilities could benefit from looking at how we framed the efficiency actions, as well as the use of lighter language in messaging,” she added.
Many ways to save The Lose-a-Watt website provided Fort Collins residents with a variety of options for taking action to reduce their energy use, some established and some launched for the competition. Homeowners could make home performance upgrades with Efficiency Works Neighborhood, a pilot program that streamlined the utility’s rebate process for efficiency improvements. “FCU moved it to full program status and will continue to refine it going forward,” McLaren said.
Residents who were inspired to volunteer could join the Porchlight Campaign. Volunteers visit neighborhoods around the city to see what type of light bulbs homes have in their porch light fixture. If a home’s porch light has an incandescent bulb, volunteers offer to replace it with a free LED bulb.
The Workwise Challenge got the business community involved in the competition by giving businesses free home conservation kits to hand out to their employees. The business with the most employees installing kits received prizes and recognition. Utility representatives used the challenge as an opening to introduce commercial customers to ClimateWise, the city’s free, voluntary program to help Fort Collins businesses reduce their environmental impact.
Some things work, some don’t As with Fargo, Fort Collins found engaging students to be the “biggest bang for the buck.” Poudre School District worked with the city to present the Voltbusters education program for K-3 grades. “The kids take the information home to share with their parents, and the parents are much more interested because their kids are into it,” McLaren echoed Crutchfield’s observation.
Gaming—specifically a gaming app created by Joulebug—was less of a success for Fort Collins. “It would probably have been more effective if we ran it for one year, instead of two,” McLaren said.
Overall, maintaining the community’s level of engagement for the duration of the competition proved challenging, McLaren acknowledged. The fact that Georgetown University struggled to keep its dashboard updated with progress reports did not help, she said.
Worth effort Both cities saw the competition as a positive experience that gave them permission to experiment with new ideas and pushed them to communicate more with residents about energy use.
Srivastava agreed with Albright about the importance of having detailed energy-use data to measure programs. She is currently preparing a report on the competition to present at a conference in the spring, and is looking forward to sharing Fargo’s lessons with other cities. Perhaps the greatest lesson the Georgetown University Energy Prize winners learned, said Srivastava, is that, “Small cities shouldn’t be afraid of trying new ideas.”
WAPA congratulates Fargo and Fort Collins on their creativity and initiative, and we look forward to seeing how they build on their success.
The U.S. Department of Energy Office of Indian Energy Policy and Programs and WAPA are once again co-sponsoring the Tribal Energy Webinar Series. The 2018 series of 11 webinars focuses on Tribal Sovereignty and Self-Determination through Community Energy Development. The free webinars are held from 11 a.m. to 1 p.m. Mountain Time the last Wednesday of each month, beginning in January and concluding in November.
Roughly two million American Indians and Alaska Natives from 567 federally recognized tribes live on or near 56.2 million acres of Indian land. These lands are also rich in energy resources that offer the tribes the opportunity for economic development and greater self-determination. The 2018 webinar series provides these diverse communities with the information and knowledge required to evaluate and prioritize their energy options.
Topics will cover establishing tribal consensus on energy goals and objectives; instituting short and long-range actions; and making informed technical, financial, market, policy, and regulatory decisions. Speakers will present tribal case studies highlighting proven energy development best practices. Attendees will discover tools and resources to facilitate and accelerate community energy and infrastructure development in Indian Country.
Action-oriented program The series begins on Jan. 31 with Office of Indian Energy: Advancing Future Leaders through STEM. This webinar will highlight the college student internship program for Native students interested in energy project planning and development activities. Former interns will talk about their experience with experts in the field and at DOE’s national laboratories, and how the program helped them make a positive impact in Indian Country. Applications are now being accepted through February 19 for the summer 2018 internship opportunity.
The rest of the schedule builds on past series with an emphasis on process, action and community-wide engagement:
The 38th annual Utility Energy Forum (UEF) will begin as it has for the past several years with a Pre-Forum Workshop just for the people who keep the lights on—staff from utilities and government agencies.
The session gives power providers and government representatives their own time to candidly discuss issues that concern them, strictly from their own point of view. “The UEF attracts a lot of trade allies and representatives from related field, but it is first and foremost for utilities,” explained WAPA Energy Services Manager Ron Horstman. “Giving utilities a chance to ‘talk amongst themselves’ first sets the tone for the meeting. They go into the forum with a clear idea of their shared challenges and what they hope to learn.”
Join us! The UEF is a California-centric event, but don’t let that stop you from attending. You may have more common ground with West Coast utilities than you realize.
It is a great opportunity to network with energy services colleagues and learn about their customer programs related to energy efficiency, renewable energy, key account management and other customer services. This year’s theme, Preparing for the New Energy Future, asks us to challenge our traditional thinking to be ready for the rapidly changing energy utility industry.
The Double Tree Hotel in Rohnert Park, California, will host the UEF this year. The registration rate includes not only your conference registration, but your lodging and all your meals. The views of the Sonoma Wine Country are free.
Horstman will be attending the UEF and moderating the Pre-Forum Workshop along with Paul Reid of Azusa Light and Power, so attendees will get to share their thoughts and concerns about WAPA as well. Your Energy Services Bulletin editor (me) will also be on hand to hear your stories and pick your brain about services you would like us to offer. We look forward to meeting WAPA customers and learning all about your challenges—and your innovative solutions—April 25-27.