When it comes to energy-efficiency programs, each utility is in a different place: Looking for examples to help them get started, trying come up with a way to measure and improve the results of a first-time offering, figuring out how to take an established program to the next level and all the phases in between. Everyone could use a little help and the Better Buildings Residential Network (BBRN) is a good place to find it.
Several times a year, members hold Peer Exchange Calls to compare experiences, analyze misfires, celebrate successes and discuss ways to increase the number of energy-efficient homes in America. As valuable as it would be for utility program managers to participate in this exchange, that is not the only way to benefit from it. BBRN publishes “greatest hits” fact sheets quarterly, summarizing the top takeaways from these calls. You can download this treasure trove of customer service and other tips from the BBRN website, or find Volumes 1 through 6 in the Energy Services fact sheet library.
We want to make it as easy as possible for our customers to access these resources because they have so much to offer utilities. For example, here are just two takeaways from Vol. 6 of Lessons Learned:
- Leverage HVAC upgrades to spark conversations about whole-home performance. Customers, who have put their trust in a contractor to complete their HVAC repair, might welcome the contractor’s expert efficiency advice.
- Residential energy-efficiency customers have different backgrounds, needs, and motivations, which programs can use to tailor messages and services to different groups. EnergySavvy uses cloud software to pair utility data with marketing data and create individual utility customer profiles to target energy efficiency messages.
The fact sheets includes links to full summaries of each call, complete with lists of participants and their locations, an agenda and presentations. Summaries to all past Peer Exchange Calls are archived at BBRN, in case you don’t want to wait for the quarterly fact sheets.
Of course, you can also find out what the leading practitioners of energy-efficient home improvements are talking about by participating in the Peer Exchange Calls. They are generally held on Thursdays from 11 a.m. to 12:30 p.m. Mountain Time and are free with registration. The Return of Residential PACE – the Sequel (201) is the topic of the July 21 call.
Source: DOE EERE Better Buildings Residential Network, 6/21/16