APPA honors WAPA customers for service, innovation

Congratulations to the four WAPA customers who were among 18 individuals and 10 utilities to receive awards at the American Public Power Association’s National Conference in Orlando, Fla., on June 20. Lincoln Electric System You are leaving WAPA.gov. (LES), Colorado Springs Utilities, You are leaving WAPA.gov. Fort Collins Utilities You are leaving WAPA.gov. and SMUD You are leaving WAPA.gov. earned recognition for their service to the public power industry and its member-customers

Continuing to excel
LES, a Nebraska municipal utility, earned the E.F. Scattergood System Achievement Award for outstanding accomplishments that enhance public power’s national prestige, improve customer service and demonstrate an earnest, coordinated effort on the part of the system.

LES distributes the Energy Detective Kit at schools to help students and their parents save money and electricity.

LES distributes the Energy Detective Kit at schools to help students and their parents save money and electricity. (Artwork by Nebraska Energy Office)

In 2016, LES unveiled the state’s largest and first utility-scale solar array, Lincoln’s 5-megawatt (MW) community solar facility. Customers can invest in virtual solar panels, receiving credits on their bill. Improvements were also implemented to the utility’s rate structure to encourage energy efficiency and protect customers sensitive to bill fluctuation.

In the community, LES’s Energy Detective Kits teach students and their parents about saving energy, reducing water usage and lowering their household bills.

With a 99.99-percent reliability record, the utility continues to take strides to make sure its power remains dependable. Its mobile meter-reading project upgraded nearly all of the system’s 137,000 analog meters.

Supporting community
An established and evolving community safety program won the Community Service Award for Colorado Springs Utilities of Colorado. This award recognizes “good neighbor” activities that demonstrate commitment to the local community.

The community safety program, which has been a cornerstone of the municipal utility’s community involvement for 20 years, provides educational outreach in schools and at community events to audiences of all ages. Each year, almost 15,000 students, adults, contractors and first responders learn about gas and electric safety and about the safe and efficient use of utility services.

“Your Nose Knows! Natural Gas Safety,” an outreach program by Colorado Springs Utilities, teaches children about natural gas safety. Shown: Safety education presenters Ray Anderson (in blue) and Tom Hutchison (in white) and the students of Colorado Springs School District 20 Woodmen-Roberts Elementary.

“Your Nose Knows! Natural Gas Safety,” an outreach program by Colorado Springs Utilities, teaches children about natural gas safety. Shown: Safety education presenters Ray Anderson (in blue) and Tom Hutchison (in white) and the students of Colorado Springs School District 20 Woodmen-Roberts Elementary. (Photo by Colorado Springs Utilities)

Recently, Colorado Springs Utilities revised and retargeted the education program to meet specific curriculum needs in schools and incorporate more messaging that is interactive and inquiry-based. “SafetyCircuit: Electric Safety and You” uses a live electric demonstrations board to show students the safe use of electricity indoors and outdoors, and how electricity affects our daily lives. An interactive live explosion demonstration is part of “Your Nose Knows! Natural Gas Safety & You,” a program teaching students about the properties and origins of natural gas and safety practices to prevent natural gas emergencies.

Increasing residential program participation
Fort Collins Utilities in Colorado and SMUD in California were among the four utilities to receive the Energy Innovator Award for utility programs or projects that demonstrate creative energy-efficiency measures or technologies. Eligible demonstrations can either improve customer service or increase the efficiency of utility operations. Judging criteria also includes transferability and takes into account project scope in relation to utility size.

The Efficiency Works-Neighborhood pilot program attempts to overcome barriers for customer project implementation, such as time and lack of money. The pilot is the next step for the Efficiency Works-Home program.

The Fort Collins Efficiency Works-Neighborhood pilot program attempts to overcome barriers for customer project implementation, such as time and lack of money. The pilot is the next step for the Efficiency Works-Home program. (Artwork by Fort Collins Utilities)

Fort Collins Utilities was honored for its successful Efficiency Works-Neighborhood You are leaving WAPA.gov. pilot program, which tested a streamlined process for home efficiency upgrades. The streamlined process made efficiency upgrades easy for customers by offering a choice of three packages—good, better and best—each custom-made for their homes. The packages provided upfront rebates, used standardized pricing, eliminated the need to get multiple contractor bids and ensured the quality of all completed work.

Over an 18-month period, the pilot program tripled the number of customers proceeding with energy-efficiency improvements and renewable systems installation. The upgrades lead to 50 percent greater electrical use reduction, 70 percent greater natural gas use reduction and 60 percent greater greenhouse gas savings per home.

Piloting cooling efficiency
SMUD received the Energy Innovator Award for its work with the hyper-efficient Climate Wizard air conditioner. You are leaving WAPA.gov. Manufactured in Australia, the Climate Wizard has the potential to use up to 90 percent less energy to cool the same space as an equivalent refrigerated system.

SMUD tested the Climate Wizard cooling system on two commercial customers to find out if the technology could be an effective peak-shaving measure.

SMUD tested the Climate Wizard cooling system on two commercial customers to find out if the technology could be an effective peak-shaving measure. (Photo by Climate Wizard)

Replacing conventional air conditioners with these indirect evaporative heat-exchange core systems could have a huge impact on SMUD’s peak cooling load during scorching Sacramento summer days. To evaluate the Climate Wizard’s performance, SMUD installed units with two industrial customers, a data center and a tool manufacturer You are leaving WAPA.gov..

The Tri-Tools production floor is not only hot from milling, turning and cutting metals, it is also humid from using water to cool materials during cutting. Because the Climate Wizard does not add moisture to the cooled air; it keeps employees more comfortable and improves the production process while saving the business energy and money.

The challenge for the data center Datacate is to maintain a consistently low temperature to keep servers and other equipment running 24/7. This pilot project, which will continue through 2017, has allowed the data center to operate more efficiently, add more capacity and lower operating costs.

The hallmarks of public power are dedication to community, commitment to innovation and constant striving to improve service. At WAPA, we already know our customers are leaders in the industry and we are excited to see that the industry recognizes them, too.

Source: American Public Power Association, 6/21/17