Submit your nominations for Green Power Leadership awards

It is that time of year again, when the Environmental Protection Agency’s Green Power Partnership invites businesses, municipalities, schools and—yes—utilities to crow about their support for clean energy. The nomination period for the Green Power Leadership Awards opened March 1 and continues through April 18!GPLAlogoColor_small

EPA co-sponsors the Green Power Leadership Awards with the Center for Resource Solutions You are leaving Western's site. (CRS) at the annual Renewable Energy Markets Conference. The awards recognize the leading actions of Green Power Partners that significantly advance the development of renewable energy sources. Consumers, businesses and organizations that choose green power instead of conventional electricity support energy technologies that will reduce the environmental impact of electricity generation and increase our energy security.

For leadership in use
The EPA Partner Awards highlight Green Power Partners and Communities for green power purchases or use of on-site renewable energy applications, overall green power strategy and impact on the green power market. The categories include:

  • Excellence in Green Power Use (formerly Green Power Purchasing), recognizing partners who purchase green power from a utility green-pricing program, a competitive green marketer or a renewable energy certificate supplier
  • Green Power Partner of the Year, honoring partners who distinguish themselves through their green power use, leadership, overall strategy and impact on the green power market
  • Sustained Excellence in Green Power, recognizing continual leadership in advancing green power development
  • Direct Project Engagement (formerly On-site Generation), honoring partners for using on-site renewable energy applications
  • Green Power Community of the Year, recognizing EPA Green Power Communities that distinguish themselves through their green power use, leadership, citizen engagement, renewable energy strategy and impact on the green power market

For more information about the EPA awards, contact Roger Fernandez at 202-343-9386.

For leadership in market development
The CSR honors market development efforts in the following categories:

  • Green Power Market Development, recognizing innovators and champions of renewable energy—both individuals and organizations—whose actions are building and growing the voluntary green power markets
  • International Green Power Market Development, recognizing organizations and individuals who are building markets or demonstrating leadership in green power procurement outside North America
  • Leadership in Green Power Education, honoring programs and organizations dedicated to spreading the word about the environmental benefits of green power and boosting public awareness and interest in renewable energy
  • Green Power Leader of the Year, honoring individuals who leverage their influence, power, position or purchasing power to increase the prevalence of renewable energy

For more information about the CRS awards, please contact Lucy Harbor at 415-561-2103.

Nominate now
Green Power Partners, including utilities and municipalities, may nominate their own projects or programs, or another party may nominate them. The EPA honored Western customer Silicon Valley Power in 2015 for increasing locally generated renewables in its Santa Clara Green Power program. Key account representatives can check the Green Power Partner list to see if they have a customer who might be eligible for recognition. There is no limit to the number of applications a party may submit for the awards.

To apply for the EPA Awards and learn about eligibility requirements, visit the EPA’s GPLA Website. For the CRS Green Power Leadership Awards in Market Development, submit online using the 2016 GPLA Nomination Form. You are leaving Western's site. Nominations must be received by 11:59 PM, April 18, to receive consideration.

Good luck, and don’t forget to let Energy Services know if you or your customer wins an award. We are always interested in sharing your success with our readers!

SRP recognized for excelling at customer service

Congratulations to Western customer Salt River Project You are leaving (SRP) for landing a spot on JD Power’s 2014 list of customer champions. You are leaving

J.D. Power selected the 2014 Customer Champions based on an independent and unbiased evaluation of customer feedback, opinions and perceptions gathered from J.D. Power studies conducted in the United States in 2013. The companies performed the highest among more than 600 evaluated brands across nine industries, based on the J.D. Power 5 Ps: People, Presentation, Price, Process and Product.

SRP’s accomplishment is even more impressive, given the industry’s current reputation for indifference—at best—to customer needs. The secret to the Arizona utility’s success, according to a story on the industry news site Intelligent Utility, You are leaving is making a priority of providing value to the consumer.

In the interview, SRP Chief Communications Executive Gena Trimble explained that customer service was SRP’s culture, and pointed to a menu of large and small programs that illustrate her point. Programs such as a prepayment service, time-of-use rates and collaborating with other utilities on energy-saving concepts keep the focus on customer needs. Every day, SRP employees share both negative and positive stories from inside and outside the company and industry. These “customer service minutes” give everyone a better understanding of customer issues and challenges.

Other factors that are key to supporting a customer service culture include hiring and cultivating employees who share that value, doing research to find out what customers want and investing in technology that improves operations. SRP Associate General Manager Mike Lowe also advises really listening to customers—easy to suggest, but not so easy to implement. Listening may involve monitoring channels, taking in feedback and making the effort to ask and follow up. These are time-consuming steps that ultimately pay off in loyal customers who are more likely to work with their utility through changing times. Source: Intelligent Utility, 9/16/14

Nominate your wind project for the 2014 Public Power Wind Award

Deadline: COB March 17, 2014

The 2014 Public Power Wind Award honors one public power utility for its leadership in wind power. All utilities that are members of the American Public Power AssociationRedirecting to a non-government site (APPA) are eligible. Anyone may nominate a public power utility, and self-nominations are allowed. There is no cost to participate. The Department of Energy Stakeholder Engagement and Outreach initiative sponsors the 2014 Public Power Wind Award in partnership with APPA.

This year marks the twelfth anniversary of the award. Past winners are Snohomish County Public Utility District, Southern California Public Power Authority, Palo Alto Utilities, Denton Municipal Electric, CPS Energy, Princeton Municipal Light Department, Nebraska Public Power District, Cowlitz and Klickitat PUDs, Sacramento Municipal Utility District, Waverley Light and Power, town of Hull, Fort Collins Utilities, Austin Energy, and Aspen Municipal Electric.

The 2014 winner will be recognized at the APPA National Conference in Denver, Colorado, on June 13-18, 2014. Please submit nominations (using page two of the nomination form) to:

Randy Manion
Western Area Power Administration
P.O. Box 281213
Lakewood, CO 80228-8213

Western receives DOI award for conservation, watershed planning

Western was one of 17 organizations presented a “Partners in Conservation” award by the Deputy Secretary of the Interior at a ceremony on Oct. 18 in Washington D.C., for participation in the Colorado River Basin Water Supply and Demand Study.

The Colorado River Basin Water Supply and Demand Study is a joint effort among more than 70 Federal and state agencies, Native American tribes, environmental groups and other organizations to establish a common foundation for resolving future water supply and demand imbalances. According to Interior, it is the largest, most comprehensive basin-wide analysis ever undertaken and will serve as a model for watershed planning and planning for future growth and climate change near the Colorado River. Read more in Western’ Connections blog.