Ideas wanted: Submit your proposal for RMUE presentations

Deadline: March 16

The Advisory Committee is now accepting session proposals You are leaving WAPA.gov. for the 12th Rocky Mountain Utility Exchange. Presentations that address this year’s theme, “United We Understand,” as it relates to utility end-users will receive preference. The theme leverages concepts from the recent Shelton Group EcoPulse Report.You are leaving WAPA.gov.

This is your opportunity to share your experiences collaborating with other utilities and other departments within your own utility to achieve greater impacts in residential, commercial and industrial end-use applications through a customer-oriented approach.
The event will explore case study best practices and lessons learned about customer-facing programs related to energy (gas and water) efficiency, strategy, issues and integration with renewable energy, demand response and more.

Special consideration will be given to presentations that highlight:

  • Consumer engagement and unifying messages
  • Gas, electric and/or water utility programs cooperating across departments or service territories to improve the customer experience
  • New energy-efficiency and demand management technology, storage and electric vehicles
  • Energy-efficiency and renewables programs collaborating with local and regional efforts on carbon action or greenhouse gas goals
  • Strategic on-site energy and distribution system management

The conference provides general and breakout session interaction as well as networking opportunities. Proposed presentation formats may include:

  • General or breakout sessions up to 20 minutes long with Q&A
  • Snapshot panel talks of up to five minutes
  • Poster discussions during the Wednesday evening reception
  • Friday morning workshops or round table discussions two to four hours in length

The Rocky Mountain Utility Exchange is an intimate forum for networking and professional development that takes place at Aspen Meadows Resort in Aspen, Colorado. Around 150 utility and government organization staff and trade allies attend, giving everyone the chance to learn about utility customer programs and services, and products to support them. This year’s event is scheduled for Sept. 19-21.

For professionals who have not previously attended the RMUE, a limited number of scholarships are available. See the FAQ sheet for details and to download an application.

Platte River RFP calls for solar power, storage proposals

Colorado-based Platte River Power Authority You are leaving WAPA.gov. on Feb. 21 issued a request for proposals (RFP) for at least 20 megawatts of new solar energy capacity that could be added to its system. The RFP also calls for up to 5 megawatt-hours (MWh) of energy storage capacity.

In the RFP, Platte River said it would consider proposals for a long-term power purchase agreement for solar projects that could be built and operational between June 2019 and the end of 2021.

Platte River also expressed strong interest for technologies that could store up to 5 MWh of energy.

Proposals in response to the RFP will be due by 4 p.m. Mountain time on March 30.

Read more. You are leaving WAPA.gov.

Source: Public Power Daily, 2/22/18

Santa Clara reaches coal-free goal in 2018

Silicon Valley Power You are leaving WAPA.gov. (SVP) reached a major milestone in the long, determined march toward sustainability when the Santa Clara, California, utility permanently eliminated coal power from its energy supply Jan. 1.

SVP sent this greeting to its customers to let them know the gift of a coal-free power supply had finally arrived.

SVP Chief Electric Utility Officer John Roukema sent this holiday greeting to customers to let them know the gift of a coal-free power supply had finally arrived. (Photo by Silicon Valley Power)

Various renewable resources and natural gas-fueled generation from Lodi Energy Center  You are leaving WAPA.gov. in Lodi, California, have replaced the 51 megawatts (MW) of coal-powered electricity SVP sourced from San Juan Generating Station in New Mexico. The move reduces the carbon intensity of Santa Clara’s power supply by about 50 percent.

Thanks to customers
The accomplishment began with both residential and business customers pushing the utility to reduce greenhouse gas emissions. SVP serves many forward-thinking corporations along with a highly educated and unusually engaged group of residents. “We launched the Santa Clara Green Power Program to meet customers’ demands for 100-percent renewable power as the state established its renewable energy goals,” stated SVP Customer Services Manager Larry Owens.

Santa Clara Green Power launched in 2004, two years after California adopted a renewable portfolio standard (RPS) and two years before the first expansion of the RPS. The city continued to monitor its emissions, evaluate resources and update its goals to stay ahead of state mandates, but mostly to meet and exceed customer expectations.

Keeping up with the expectations of business customers in the center of the technology industry has challenged SVP to keep reaching higher, too. SVP Public Benefits Manager Mary Medeiros McEnroe noted, “Many of our large key customers have corporate sustainability initiatives and have been the drivers behind some of our programs.”

Businesses subscribing to Santa Clara Green include Intel—a 62-wind turbine partner—Santa Clara University, the Great American Theme Park and the city itself. A number of large commercial customers have installed solar arrays on their facilities ranging from 750 kilowatts to 1 MW per site.

Speed bumps, fast lanes on road to success
There are pros and cons to being a leader in clean power initiatives and SVP has seen both sides as it moved toward its goal.

In 1980, SVP joined Modesto Irrigation District You are leaving WAPA.gov. and Redding Electric Utility You are leaving WAPA.gov. to form the M-S-R Public Power Agency, You are leaving WAPA.gov. a partnership that has helped all three utilities evolve with the industry. In 2006, M-S-R worked to acquire 200 MW of new wind power in Brickleton, WA. “We all saw our customers buying more green power,” Owens recalled.

It was clear to the utility partners that a cleaner power supply was the road to the future. Around 2009, as the state set higher renewable energy goals and added new regulations, other California municipal utilities followed M-S-R toward the coal off-ramp. In some ways, Owen observed, the group effort gave utilities more leverage to negotiate their exit from coal power providers. On the other hand, “The more participants, the more complexity,” he said. “And there was a lot more competition for renewable energy. Ultimately, though, the cooperation among utilities was impressive.”

SVP knew that leaving their coal provider and finding cleaner power sources to replace the 51 MW was going to be difficult. But it paid off in the end when San Juan Generating Station permanently closed down half of its units. “We expected that they would just find another buyer for that power, so SVP going coal-free turned out to have a much wider impact by actually decommissioning two of the four units,” said Owens. “That was a nice surprise.”

SVP’s innovative use of wind technology on behalf of its Santa Clara, California, customers earned it the U.S. Department of Energy’s annual Public Power Wind Award.

SVP’s innovative use of wind technology on behalf of its Santa Clara, California, customers earned it the U.S. Department of Energy’s annual Public Power Wind Award. (Picture by Silicon Valley Power)

Future is affordable
The greatest fear that grips utilities when they contemplate a future without coal—that it will force them to raise rates—has not materialized for SVP customers.

Utilities are always retiring and acquiring purchase power contracts over time, Owens pointed out, and that will affect pricing. Shifting to the Lodi Energy Center and ramping up green power caused some upward pressures on price for SVP. In the long term, however, “The forward price curves for natural gas and renewables look better than coal,” he stated.

Switching to those resources is also an investment in meeting federal mandates to reduce carbon dioxide, nitrogen oxide and sulfur dioxide emissions, he added.

Given the many factors that shape energy costs, SVP still boasts some of the lowest electricity rates in California. The utility recently announced that there will be no rate increase for 2018, and rates are expected to remain flat for the next couple of years.

Efficiency still matters
When rates inevitably change, SVP’s strong customer relationships and menu of long-established efficiency programs will help to ease acceptance.

SVP residential customers can get rebates for efficiency measures including attic insulation, ceiling fans, electric clothes dryers, electric heat pump water heaters and pool pumps. In addition to Santa Clara Green Power, the Neighborhood Solar Program allows customers to sponsor solar installations on public buildings. SVP also provides homeowners with energy audits and loans diagnostic tools to do-it-yourselfers.

While SVP counts some of the world’s most progressive companies among its large key customers, Medeiros McEnroe said that the small commercial customers are surprisingly engaged too. “Quite a few of our small businesses support Santa Clara Green Power, from dentists to auto shops, and many have installed solar arrays on their buildings,” she said. “Sustainability is a community value in Santa Clara.”

Keeping costs down is, nevertheless, still a top concern for small businesses, so SVP offers rebates for specific systems like lighting, as well as custom measures. The utility has also partnered with the Food Service Technology Center for a program to teach food service employees to manage energy and water costs.

SVP also provides energy benchmarking to help companies understand their energy and water use and set goals for improvement. “We have been able to help many customers through free snapshot audits and by educating them about the value of purchasing energy-efficient equipment,” Medeiros McEnroe said.

A utility customer program manager’s work is never done, and sustainability will always be a moving target. Achieving the coal-free goal is impressive but there are still peaks to manage and costs to control. WAPA has no doubt that with the support of its committed customers, SVP will meet each new challenge, exceed expectations and continue to impress.

Annual Report highlights WAPA’S service to customers, communities in American West

Fiscal Year 2017 Annual Report, Serving Communities, Saving Communities

Western Area Power Administration published its Fiscal Year 2017 Annual Report, Jan. 31. This year’s theme, “Serving Communities, Saving Communities,”​ highlights WAPA’s accomplishments for the year and demonstrates how WAPA serves communities across the West by focusing on availability, reliability, security and quality.

“Delivering power is about so much more than moving electrons. Our power and our services make a difference in communities we serve,” said Administrator and CEO Mark A. Gabriel in his introductory letter. “We are honored to deliver reliable and renewable power to communities who need it most.” Read more.

Fargo wins energy prize, Fort Collins takes second place

After nearly three years of competition, the Georgetown University Energy Prize You are leaving WAPA.gov. (GUEP) announced the winners, and the top honors go to cities served by WAPA customers. Fargo, North DakotaYou are leaving WAPA.gov. took first place, receiving a prize package that includes support toward $5 million in financing for an energy efficiency dream project. Fort Collins, You are leaving WAPA.gov. the only Colorado city to advance to the final round, came in second.

Over the course of the competition, Fargo reduced its overall energy consumption by more than 172 billion Btu, to rank fourth among the 50 semifinalists’ overall energy scores. In the final round, the judges evaluated the 10 top- performing cities and counties on their energy-saving approach, performance and prospects for nationwide replicability and scalability.

Accepting the prize on Dec. 18, from left: eFargo Fellow Dylan Neururer; Fargo Mayor Tim Mahoney; NDSU assistant professor of architecture Malini Srivastava; Cass County Electric Cooperative CEO Marshal Albright; Technical Lead Peter Atwood and Uwe Brandes, executive director of the Georgetown University Energy Prize. (Photo by Kim Hyatt / Forum News Service)

Lose-A-Watt,” You are leaving WAPA.gov. as Fort Collins dubbed its two-year energy reduction campaign, saved the community more than 160 billion BTUs of energy and reduced carbon emissions by 34,436 metric tons. The contest targeted electricity and natural gas use by residential and municipal and K-12 sectors.

Multi-faceted competition
The beauty of GUEP is that it gave America’s small- to medium-sized towns, cities and counties a way to rethink how they use energy. To reduce their energy consumption, the communities:

  • Implemented bold new local policies on energy-transparency, energy-savings and clean energy technology.
  • Conducted deep data mining of their energy use and community infrastructure.
  • Focused on increasing energy efficiency in neighborhoods with high energy use in all income brackets.
  • Created novel financing mechanisms to enable their residents to invest in new energy upgrades.
  • Used radically unique approaches to change behavior and help communities rethink their energy-use habits, including gamification and the latest methods in social science research.

Starting in April 2014, communities across the country applied to participate and filed detailed long-term plans once accepted into the competition. From January 2015 to December 2016, semifinalists competed to reduce their utility-supplied energy consumption in a way that might yield continuing improvements in their own communities and could be replicated by others.

Judges selected the finalist communities in 2017, based on energy saved during the two-year period. The winner was selected by combining those results with scores in weighted categories, including innovation, potential for replication, likely future performance, equitable access, community and stakeholder engagement, education and overall quality and success.

Teamwork creates success
Fargo’s program was built on a partnership between the city, North Dakota State University You are leaving WAPA.gov. (NDSU) and the utilities Xcel Energy and Cass County Electric Cooperative You are leaving WAPA.gov. (CCEC). Putting together a team where each party brings a particular expertise to the table was critical to Fargo’s success, said Malini Srivastava, an assistant architecture professor at NDSU. “The university researched and designed the projects to lower energy use, the utilities supplied data for benchmarking and the city provided the communication network to engage the citizens,” she explained.

CCEC had recently installed an automated metering infrastructure that collects data in up to 15-minute intervals. Having a clear picture of electricity use by homes, apartments, schools, park districts and municipal buildings proved to be very beneficial in moving the project forward. “The meter data definitely increased the likelihood of Fargo winning the Georgetown University Energy Prize,” said CCEC President and CEO Marshal Albright.

Engaging online, in person
Srivastava, the project lead for NDSU, created another important piece of the city’s strategy, eFargo. The web portal engaged the community with games and a narrative. “Gaming made saving energy fun and easy to understand,” said Fargo Planning Director Nicole Crutchfield. “eFargo was a great way to educate students and the general public about energy efficiency.”

The website attracted more than 300 participants to play the open game during eight weeks. The school game was even more successful, with more than 1,500—mostly students—participating over a six-week period. “We challenged local schools to defeat the Waste-a-Watt character by using their knowledge about energy and creativity,” Albright said. “The schools competed to reduce energy consumption over six weeks. Fargo’s Roosevelt Elementary won the challenge, reducing the school’s energy consumption by 29 percent.”

Getting school children involved was the most effective outreach, Crutchfield noted, but engaging citizens at libraries, public events, churches and other faith-based groups also paid off. Local experts in energy production and distribution joined the advocacy effort, forming the Citizens’ Local Energy Action Network—CLEAN—to advocate for renewable energy and evolving technologies in transportation.

Upping their building game
Another project that helped secure the top honor was designing affordable “passive houses” Fargo hopes to develop in partnership with a builder. NDSU architecture students researched and designed four high-performance homes. “The students did professional-level work, and I think it was educational for them to watch the city work through the permitting process,” Crutchfield said.

Other initiatives included providing financial assistance to low-income homeowners for weatherization and to preserve existing housing stock in the city’s older neighborhoods. Fargo also adopted and is actively enforcing the 2015 International Energy Conservation Code. The city hopes to keep working with NDSU on coming up with creative ways to reinforce our housing stock. “That is one possible use for the prize,” Crutchfield said.

Words matter
The city of Fort Collins, a long-time leader in municipal sustainability, used the GUEP competition as an opportunity to hone some existing programs and strategies and to test new ones. Fort Collins Utilities (FCU) and the city’s Environmental Services led a campaign built on climate action goals that are already reducing the community’s environmental impact.

One particular area of success, according to Fort Collins Sr. Environmental Planner Katy McLaren, was in tightening up and lightening up the language in outreach material. “We built our messaging around specific actions and limited seasonal campaigns to three actions,” McLaren said.

Social science-based marketing approaches informed the Lose-a-Watt campaign but the website avoided utility jargon to engage visitors with lighter, more fun language. Those lessons will be incorporated into the city’s future marketing and outreach campaigns, noted McLaren. “I think other utilities could benefit from looking at how we framed the efficiency actions, as well as the use of lighter language in messaging,” she added.

Many ways to save
The Lose-a-Watt website provided Fort Collins residents with a variety of options for taking action to reduce their energy use, some established and some launched for the competition. Homeowners could make home performance upgrades with Efficiency Works Neighborhood, a pilot program that streamlined the utility’s rebate process for efficiency improvements. “FCU moved it to full program status and will continue to refine it going forward,” McLaren said.

Volunteers for the Lose-a-Watt Porchlight Campaign went door to door, offering to replace incandescent bulbs in porch lights with a free LED bulb.

Volunteers for the Lose-a-Watt Porchlight Campaign went door to door, offering to replace incandescent bulbs in porch lights with a free LED bulb. (Photo by city of Fort Collins)

Residents who were inspired to volunteer could join the Porchlight Campaign. Volunteers visit neighborhoods around the city to see what type of light bulbs homes have in their porch light fixture. If a home’s porch light has an incandescent bulb, volunteers offer to replace it with a free LED bulb.

The Workwise ChallengeYou are leaving WAPA.gov. got the business community involved in the competition by giving businesses free home conservation kits to hand out to their employees. The business with the most employees installing kits received prizes and recognition. Utility representatives used the challenge as an opening to introduce commercial customers to ClimateWise, the city’s free, voluntary program to help Fort Collins businesses reduce their environmental impact.

Some things work, some don’t
As with Fargo, Fort Collins found engaging students to be the “biggest bang for the buck.” Poudre School District worked with the city to present the Voltbusters education program for K-3 grades. “The kids take the information home to share with their parents, and the parents are much more interested because their kids are into it,” McLaren echoed Crutchfield’s observation.

The Voltbuster Challenge enlisted Poudre Valley students to save energy. Both GUEP winners said that getting children involved in a program is an effective way to reach parents.

The Voltbuster Challenge enlisted Poudre Valley students to save energy. Both GUEP winners said that getting children involved in a program is an effective way to reach parents. (Photo by city of Fort Collins)

Gaming—specifically a gaming app created by Joulebug You are leaving WAPA.gov.—was less of a success for Fort Collins. “It would probably have been more effective if we ran it for one year, instead of two,” McLaren said.

Overall, maintaining the community’s level of engagement for the duration of the competition proved challenging, McLaren acknowledged. The fact that Georgetown University struggled to keep its dashboard updated with progress reports did not help, she said.

Worth effort
Both cities saw the competition as a positive experience that gave them permission to experiment with new ideas and pushed them to communicate more with residents about energy use.

Srivastava agreed with Albright about the importance of having detailed energy-use data to measure programs. She is currently preparing a report on the competition to present at a conference in the spring, and is looking forward to sharing Fargo’s lessons with other cities. Perhaps the greatest lesson the Georgetown University Energy Prize winners learned, said Srivastava, is that, “Small cities shouldn’t be afraid of trying new ideas.”

WAPA congratulates Fargo and Fort Collins on their creativity and initiative, and we look forward to seeing how they build on their success.

UEF opens with round table for utility, government professionals

April 25-27
Doubletree Hotel
Rohnert Park, CA

The 38th annual Utility Energy Forum You are leaving WAPA.gov. (UEF) will begin as it has for the past several years with a Pre-Forum Workshop just for the people who keep the lights on—staff from utilities and government agencies.

This year's Utility Energy Forum will take place at the Doubletree Hotel in Rohnert Park, California, near the Sonoma Wine Country.

This year’s Utility Energy Forum will take place at the Doubletree Hotel in Rohnert Park, California, near the Sonoma Wine Country. (Photo by Doubletree Hotels)

The session gives power providers and government representatives their own time to candidly discuss issues that concern them, strictly from their own point of view. “The UEF attracts a lot of trade allies and representatives from related field, but it is first and foremost for utilities,” explained WAPA Energy Services Manager Ron Horstman. “Giving utilities a chance to ‘talk amongst themselves’ first sets the tone for the meeting. They go into the forum with a clear idea of their shared challenges and what they hope to learn.”

Join us!
The UEF is a California-centric event, but don’t let that stop you from attending. You may have more common ground with West Coast utilities than you realize.

It is a great opportunity to network with energy services colleagues and learn about their customer programs related to energy efficiency, renewable energy, key account management and other customer services. This year’s theme, Preparing for the New Energy Future, asks us to challenge our traditional thinking to be ready for the rapidly changing energy utility industry.

The Double Tree Hotel in Rohnert Park, California, will host the UEF this year. The registration rate includes not only your conference registration, but your lodging and all your meals. The views of the Sonoma Wine Country are free.

Horstman will be attending the UEF and moderating the Pre-Forum Workshop along with Paul Reid of Azusa Light and PowerYou are leaving WAPA.gov. so attendees will get to share their thoughts and concerns about WAPA as well. Your Energy Services Bulletin editor (me) will also be on hand to hear your stories and pick your brain about services you would like us to offer. We look forward to meeting WAPA customers and learning all about your challenges—and your innovative solutions—April 25-27.

OPPD program harnesses smart thermostats for savings

Wi-Fi-enabled thermostats give homeowners unprecedented opportunity to control their energy use, and Omaha Public Power District You are leaving WAPA.gov. (OPPD) has now created a program that rewards customers for sharing that control with the utility.

The Nest thermostat™ can learn homeowners’ behaviors, keep the house comfortable and save money on energy bills.

Nest thermostats™ can learn homeowners’ behaviors, keep the house comfortable and save money on energy bills. (Photo by Nest)

Different kind of demand response
Residential customers who have installed, or who plan to install, Nest thermostats™ are eligible to enroll in “Nest Rush Hour Rewards.” They receive a $100 credit on their electric bill for enrolling in the program and an additional $20 credit annually.

On certain days in May through October, when demand for electricity is high, OPPD may declare a Rush Hour event during which Nest adjusts participants’ air conditioning through their thermostats. This can occur for up to four hours, between noon and 9 p.m. Participants generally have two hours’ notice before the event, giving Nest time to pre-cool the home. OPPD may schedule critical Rush Hour events in an emergency, where customers would receive a 10-minute notice.

Customers don’t need to be home to turn down their heating or cooling and if they get uncomfortable during the Rush Hour, they are able to adjust their home temperature remotely.

Automation makes it easy
Nest Rush Hour Rewards You are leaving WAPA.gov. is a partnership between the smart-thermostat manufacturer and energy providers. By teaming up with Nest, utilities gain a tool for lowering demand while helping consumers get the most value from their investment.

The OPPD request for proposals (RFP) for a smart-thermostat program called for a cost-effective, easy-to-use unit that had high acceptance in the marketplace. Jay Anderson, project director for OPPD’s Power Forward Initiative, noted that Nest best matched the RFP’s criteria. “We will consider other thermostats as we learn from operating the program,” he said.

Nest is among the most popular interactive thermostats on the market today. It can learn homeowners’ behaviors, keep the house comfortable and save money on energy bills. Homeowners can adjust their heating and cooling systems remotely and allow their power providers to do the same.

Part of big picture
The Thermostat Program is part of a broader initiative OPPD launched with the goal of reducing demand by 300 megawatts (MW) by 2023. “Reducing our need for electricity, when demand is at its highest, helps reduce our need to purchase electricity or build a new power plant,” said Anderson. “And that helps keep costs down for all of OPPD’s customers.”

OPPD is not relying on smart thermostats alone to achieve such an ambitious goal. The initiative encompasses programs that tackle commercial and industrial, as well as residential loads. The utility’s Cool Smart program currently controls 60 MW of residential air conditioning, not including the Nest thermostat™ program. Cool Smart participants must cancel their enrollment in that program before signing up for Nest Rush Hour Rewards. “The two programs use different strategies to curtail the same load, so there are no additional savings to be gained from participating in both,” Anderson explained.

The Thermostat Program and Cool Smart are the only residential demand response programs that OPPD offers at this time. But the “bring-your-own-device” model for Rush Hour may prove to be a way OPPD can adapt to a rapidly changing marketplace. “This allows us to see what customers are interested in and add new technology to our efficiency programs as it makes sense,” said Anderson.

Smart technology offers many potential benefits to the consumer who is willing to try something new. Omaha Public Power District, a smart utility, is discovering it can share in those benefits by rewarding its customers’ pioneering spirit.

Source: Public Power Daily, 12/14/17

SMUD recognized for innovation at gathering of state utility regulators

WAPA congratulates customer Sacramento Municipal Utility District You are leaving WAPA.gov. (SMUD) on receiving an innovation award at the annual meeting of the National Association of Regulatory Utility Commissioners You are leaving WAPA.gov. (NARUC) in November.

The award for Municipal-level Innovation in Regulatory Policy recognized SMUD’s work testing a new cooling technology that significantly reduces summer peak loads. SMUD’s project was one of 10 innovation awards NARUC presented at the meeting in Baltimore, Maryland.

Widely recognized need
For summer-peaking utilities, the air conditioning load is the 600-lb. gorilla. According to a 2006 California Energy Commission report, on the hottest summer days, air conditioning alone accounts for more than 30 percent of the peak demand on the statewide electric network. Conventional rooftop-packaged cooling units—80 percent of building systems—exacerbate the heavy demand that summer air conditioning puts on the grid.

In a hot, dry climate (like much of WAPA’s territory), indirect evaporative cooling (IDEC) technology has shown strong potential for reducing peak demand. It works on the same principle as direct evaporative cooling lowering air temperature by causing water to evaporate. The main difference with an indirect system is that a heat exchanger is used to cool the air supplied to the living space. The fact that the technology also uses less water than the direct method makes it even more attractive in the drought-wracked West.

IDEC cooling was an excellent candidate for SMUD’s Customer Advanced Technologies (CAT) Program, You are leaving WAPA.gov. designed to help customers use and evaluate new or underutilized technologies. The CAT program pays some of the costs for installing the demonstration equipment.

Tale of two businesses
SMUD enlisted two large customers, both with cooling issues, to participate in a demonstration spanning the summers of 2014 to 2015. Tri-Tool, a custom tool manufacturer, replaced its conventional cooling system in the shop with a Climate Wizard You are leaving WAPA.gov. IDEC system. Environment Synectics, which provides environmental services for the government, installed a hybrid system combining Climate Wizard units with conventional systems.

TriTool employees get a look at the new indirect evaporative cooling system SMUD tested on their facility. The Climate Wizard also improved air quality on the shop floor.

TriTool employees get a look at the new indirect evaporative cooling system SMUD tested on their facility. The Climate Wizard also improved air quality on the shop floor. (Photo by Sacramento Municipal Utility District)

The CAT program paid for the incremental cost of the Climate Wizard over standard air conditioning technology. The units are manufactured in Australia, so between shipping costs and smaller-scale production, the initial cost of the equipment can be a barrier to adoption. But SMUD Program Manager Jim Parks observed, “If your region has enough hot days, you will get your money’s worth.”

SMUD monitored the companies’ summer energy use after the significant retrofits to determine savings compared to the Title 24 You are leaving WAPA.gov. (California’s energy efficiency standards) baseline. The results from a summer of data collection indicated that both companies had reduced their energy use for cooling by around 50 percent compared to code requirements. “That falls right in the mid-range of Climate Wizard estimates of 40- to 65-percent savings,” said Parks.

The pilot system installed at Environmental Synectics combined Climate Wizard Units with conventional cooling equipment to reduce energy use during the summer cooling season.

The pilot system installed at Environmental Synectics combined Climate Wizard Units with conventional cooling equipment to reduce energy use during the summer cooling season. (Photo by Sacramento Municipal Utility District)

The benefits of IDEC for Tri-Tool went beyond lower electricity bills. The Climate Wizard not only made the facility more comfortable, but it purged contaminated air from the shop floor. The dry air supplied by IDEC also reduced the humidity in the shop, a problem caused by the use of water in the manufacturing process.

Recognition rolls in
The NARUC award is not the first one SMUD has received for the IDEC project. APPA honored the project with its 2017 Energy Innovator Award You are leaving WAPA.gov. and then nominated it for the NARUC award. “I didn’t know we were in the running until NARUC called to tell me that we won,” recalled Parks.

He added that SMUD enjoys getting the recognition. But it would be even better if the awards called attention to a product that, in the right climate, can reduce a large commercial customer’s energy use by double-digit percentages. The Climate Wizard could also help summer-peaking utilities effectively reduce their air conditioning loads. And that is better than any award.

Source: Public Power Daily, 11/15/17

Solar stock tank group purchase ‘a huge success’

Utility program managers know that equipment rebates are not only a building block of load management strategies, but are also an effective customer outreach tool. Surprisingly effective, in the case of Holy Cross Energy’s You are leaving WAPA.gov. recent Passive Solar Livestock Tank Sales Event.

The passive solar stock tank Holy Cross Energy members Kevin White and Rachel Marble got for their horses was the start of a promotional sale that succeeded beyond the utility's expectations.

Holy Cross Energy Program Administrator Mary Wiener learned about the SunTank passive solar stock tank from members Kevin White and Rachel Marble, who got one for their horses. (Photo by Joey Calabrese, Holy Cross Energy Communications Specialist)

The Colorado electrical cooperative teamed up with Clean Energy Economy for the Region You are leaving WAPA.gov. (CLEER) and Pine Ranch Products You are leaving WAPA.gov. in October to offer the SunTank stock watering tank at wholesale pricing to livestock owners in three Rocky Mountain counties. Members responded enthusiastically to the offer, placing 30 orders for a total of 58 tanks. “It caught us a little off guard,” admitted Mary Wiener, Energy Efficiency Program administrator for Holy Cross Energy.

Manufactured by the Utah-based company, the tank eliminates the need either for costly electric heating units or for manually breaking and shoveling ice that forms on tanks in subzero weather. The water in the heavily insulated tank is not exposed directly to sunlight so it is algae resistant and requires less cleaning than a conventional stock tank. As far as Wiener can tell, it is the only product of its type on the market.

Product opens doors
Holy Cross has offered a $250 rebate on solar stock tanks for several years as part of its WE CARE carbon reduction program, but there have been few takers. “We don’t have a big agricultural load,” Wiener explained. “It’s mainly a few irrigation pumps.”

At $649 to $825, the retail price for the 25- and 42-gallon SunTanks might be a barrier as well. However, Wiener thinks that the lack of interest in the rebate mainly stemmed from members not being aware of the offer. “I didn’t know about solar stock tanks until a member told me about them,” she said.

Wiener learned about the water tanks during a home energy audit she performed for members Rachel Marble and Kevin White, who are horse owners. The couple was understandably excited to show off their new solar-heated SunTank to their power provider’s efficiency expert. Wiener, for her part, immediately recognized an opportunity to connect with members she rarely saw outside of the occasional request for an energy audit.

CLEER, a public benefit organization which frequently partners with Holy Cross on member efficiency programs, had expressed interest in doing an outreach project for agricultural members. While the stock tank is not likely to have a big impact on Holy Cross’s load, “It was something that would really help our members,” Wiener said. “Utilities should be looking for services they can offer besides just electricity.”

Word gets out, orders come in
Getting members’ attention is just as critical to a program’s success as identifying valuable products and services. Holy Cross started the promotion with a booth at the local Potato Day Festival, which attracted a lot of members with a drawing for one of the stock tanks. Two articles in local newspapers followed the festival and the October sale was posted on the utility website event calendar.

If Pine Ranch received orders for more than 10 tanks, buyers would get the wholesale price. The company eliminated the shipping fee by agreeing to drive the tanks from the Santa Clara, Utah, factory. To sweeten the deal, Holy Cross increased the rebate from $250 to $300 and covered the 2.9 percent sales tax in the rebate. How could livestock owners resist?

Booboo and his owner Rodney, a Holy Cross Lineman Foreman, wait for the installation of their new SunTank.

Booboo and his owner Rodney, a Holy Cross lineman foreman, wait for the installation of their new SunTank. (Photo by Joey Calabrese, Holy Cross Energy Communications Specialist)

In fact, not many did. Colorado Mountain College You are leaving WAPA.gov. alone ordered 10 tanks for the veterinary technology program on its Spring Valley campus. The SunTanks support the school’s sustainability efforts while providing the program’s animals with a cleaner, more accessible water source. The sale was so successful, Pine Ranch was swamped by the number of orders and had to move the late November delivery date to mid-December. “I didn’t realize we had so many livestock animals in our territory,” observed Wiener.

Success has its price
Although the partners are pleased that the promotion succeeded far beyond their expectations, Holy Cross has no plans to repeat the Passive Solar Stock Tank Sale soon. “I would do some things differently if we did it again,” Wiener acknowledged. “It was a lot of work for a very small member segment.”

Some changes she would make to the program include taking preorders and holding the sale in September to make sure that the tanks arrive by November, ahead of the freezing weather. Wiener also advises choosing your partners carefully, as some organizations that initially wanted to join the promotion failed to follow through with the promised support. Pine Ranch, however, did a great job, she added. “The company was really well organized, which helped them handle the big order.”

Ultimately, Holy Cross Energy counts the Passive Solar Stock Tank Sale as a win, and Wiener believes other cooperatives with livestock customers should consider doing a group purchase event. “Try something new,” she urged. “It was good for our customers and our relationship with them, and it brought attention to a great product made by a small business.”

Source: Clean Energy Economy News, 12/4/17

GCEA program introduces members to clean transportation

Electric vehicle (EV) technology has come such a long way in a short time that Gunnison County Electric Association (GCEA) has included member education in its marketing plan to promote this promising new load.

GCEA added the Chevy Spark-e to its fleet of company cars in 2016. According to a study by the National Renewable Energy Laboratory, one reason people don't buy electric vehicles is that they have never had the chance to drive or ride in one.

GCEA added the Chevy Spark-e to its fleet of company cars in 2016. According to a study by the National Renewable Energy Laboratory, one reason people don’t buy electric vehicles is that they have never had the chance to drive or ride in one. (Photo by Gunnison County Electric Association)

GCEA offers members a rebate on EV chargers and a time-of-use (TOU) rate to encourage EV owners to shift their charging to off-peak times. The program has been in place for almost two years and now supports an estimated 40 vehicles—about a dozen all-electric—in the cooperative’s service territory. That is an impressive uptake rate for the new technology, especially in a largely rural area with harsh winters. It points to the importance of laying the groundwork with customers to help them embrace innovation.

Fueling up
Expanding the supporting infrastructure for EVs was the first step GCEA took to launch an EV program. A January 2016 report from the National Renewable Energy Laboratory (NREL) exploring barriers to EV adoption found that awareness of charging stations was the biggest factor in public acceptance. “We were already gearing up the program when the NREL report came to our attention,” recalled GCEA CEO Mike McBride. “It mostly just confirmed what we already suspected.”

Working with the nearby ski resort town of Crested Butte, Colorado, GCEA energized the first public EV charging station in Gunnison County in late 2015. A grant from the Colorado Energy Office assisted with the purchase and installation. Crested Butte dedicated two parking spots in the middle of town to the charger, a generous gesture considering the shortage of parking in the ski town. “We were understandably nervous about letting a parking space go unused,” McBride observed. “Fortunately, a member who likes to ski there bought a Chevy Volt in December 2015, which certainly helped with utilization early on.”

GCEA's Chevy Spark-e refuels at the charging station the co-op installed in Lake City , Colorado. The model has a range of up to 80 miles from a full charge.

GCEA’s Chevy Spark-e refuels at the charging station the co-op installed in Lake City , Colorado. The model has a range of up to 80 miles from a full charge. (Photo by Gunnison County Electric Association)

Another grant from the Charge Ahead Colorado program supported the installation of another public electric vehicle charging station in Lake City in October of 2016. The station is the same model as the Crested Butte charger, so EV owners enjoy ease of use and familiarity with the equipment.

Meet the EVs
The NREL study also asked if respondents had been in an EV, and most answered that they had not. That hands-on experience is central to convincing people that an EV is a viable choice for personal transportation, noted McBride. “Few people have actually driven, or even ridden in a plug-in electric vehicle,” he added.

By the spring of 2016, two GCEA staff members had their own plug-in EVs and GCEA acquired a plug-in hybrid for its CEO’s use: GCEA got a Ford Fusion Energi plug-in hybrid, a lineman bought a Nissan Leaf and McBride got a Fiat 500 E. Co-op employees had the chance to drive the vehicles at a company meeting, and “People were surprised by the performance,” said McBride.

GCEA board members decided that it would be great for members to have the same opportunity to test drive an EV at the open house for the Crested Butte charging station. McBride began to look for a rental car but couldn’t find a company that carried EVs. “It seems they had trouble renting them out, so they just phased EVs out of their fleets,” he said.

Not to be deterred, board members authorized the purchase of an EV for the GCEA fleet. Saving gas costs, using the company product to fuel the car and showing members that their co-op walked the walk seemed like a win all the way around, so GCEA bought a Chevy Spark EV.

The company EV has made appearances at open houses, member meetings and even a car show in Gunnison, along with a couple of the employee-owned EVs. One particularly savvy market strategy has been to loan the car for a week to members who are community or thought leaders or who show some interest in the technology.

Making inroads
These efforts have resulted in a slow but steady change in GCEA members’ perception of electric vehicles. “People would say, ‘It’s great but it won’t work for me—I live 20 miles out of town.’ But that is well within range of a charged vehicle,” McBride said. “They worry about not being able to drive an EV in the winter, but now they are seeing EV owners driving their cars year-round.”

Challenges remain, including those specific to a Colorado mountain town. While familiarity tends to ease drivers’ “range anxiety” over time, “When the temperature drops below 32 degrees, the range does go down,” McBride acknowledged.

The relative lack of charging stations between GCEA’s stations and neighboring communities still presents a barrier, too. “If it is cold and snowing and the nearest charger is 65 miles away, that is a real problem for an EV owner,” said McBride. He added, however, “In many two-car households, there would be no inconvenience if one of the cars was electric with the other capable of longer trips.”

Raising awareness, gathering data
As EV ownership becomes more common among GCEA members, the marketing—and education— messages are shifting to focus on time of use.

Most consumers are only vaguely aware of concepts like on-peak rates and demand charges. “But we don’t want them to fuel their vehicles with the least-efficient resource or wind up paying more than necessary for cleaner transportation,” McBride explained.

By requiring members who apply for the charger rebate to sign up for TOU rates, GCEA is encouraging consumers to be more thoughtful about when and how they use energy. The charger rebate has also created a ready-made sample for a case study on TOU rates. “EVs are a great subject because they are a discrete load,” said McBride. “Members know when their vehicles are charging and can clearly understand how that affects their usage pattern.”

Therein lies the difference between a good customer program and a great one. A good program helps customers save money and energy and helps the utility control its load. A great program teaches customers about energy use and creates a dialogue between consumers and their power provider. By that measure, GCEA’s EV program is on track to achieve greatness.