Webinar: Improve chances for success of your community solar project

Oct. 5
11 a.m.-12 p.m. MT

The Community Solar Value Project You are leaving WAPA.gov. is back with a free live webinar on Oct. 5.

What Makes the Biggest Difference in Achieving Community Solar Success? You are leaving WAPA.gov. will feature utility industry journalist Herman K. Trabish discussing case studies he covered for Utility DiveYou are leaving WAPA.gov. CSVP leaders will join Trabish to share case studies that illustrate their best-practice picks.

The discussion will be divided into coverage of the following questions and more:

  • Where’s the balance point between utility freedom and regulatory push?
  • Which lessons-learned are most often ignored—and at what price?
  • Which utilities have found the best pricing solutions, and how?
  • How do you speed up the program-design process?
  • Do pilot programs help or hinder?

Besides looking inside the machinery of successful community solar programs, speakers will explore the question of what kinds of policies most help—or hurt—community solar program innovation.

The webinar will also include an advanced look at CSVP’s new Solutions Toolkit, which offers practical approaches in the six top challenge areas CSVP has identified through its work with utility partners. In addition to some familiar analytic methods and guides that CSVP has field tested this year, the toolkit features brand new resources to help utility program designers make community solar better.

This webinar is free, but registration is required. Don’t miss this opportunity to learn the keys to making the most of your community solar project.

Source: Community Solar Value Project, 9/11/17

LES looks to cloud for better program implementation, evaluation

Maintaining a successful utility efficiency program involves a never-ending quest to improve the customer experience and evaluate the effectiveness of each measure. Moving its Sustainable Energy Program You are leaving WAPA.gov. to the cloud has given Lincoln Electric System (LES) of Nebraska a win on both fronts. 

Launched in 2009, the Sustainable Energy Program was intended to show that energy efficiency and demand-side management were viable alternatives to building new generation and buying expensive energy to meet peak demand. “It had a healthy participation rate relative to our expectations from the beginning,” said LES Energy Services Manager Marc Shkolnick. “But you still have to keep refining and evaluating.”

Always room to improve
In its current iteration, the program provides incentives to residential and commercial customers for whole-building sealing and insulation and high-efficiency heat pumps and air conditioners. Lighting and prescriptive energy-efficiency measures are available to commercial and industrial customers, as well.

The Sustainable Energy Program offers incentives for whole-building insulation and sealing to both residential and commercial customers.

The Sustainable Energy Program offers incentives for whole-building insulation and sealing to both residential and commercial customers. (Photo by DOE Weatherization Assistance Program)

For end users, participation in the program is simple and straightforward by design. Customers select a participating contractor to install the measure, LES pays the incentive to the contractor when the work is completed and the contractor passes it on to the customer as a credit on their invoice. Beyond searching the online trade ally list, the customer does very little paperwork, and that did not change with the move to the cloud. “The big difference for end users is that the system makes it easier to keep our trade ally list up to date,” Shkolnick noted.

For contractors and utility staff, however, the cloud system has significantly streamlined the process, Shkolnick said. “There was something of a learning curve the first year, with transitioning to a paperless system,” he recalled. “Once the contractors got their information entered, it became much more efficient for them.”

Given that more than 90 percent of the customers who use the Sustainable Energy Program come in through contractor recommendation, LES has a big stake in improving their trade allies’ experience. Make life easier for the people who are driving customer engagement in your efficiency program and your program will become stronger, too.

Learning from data
Evaluation, measurement and verification is one of the greatest challenges of customer program management, and one of the biggest attractions of automating program administration. In the two years since LES converted the Sustainable Energy Program to cloud management, the system has confirmed hunches and revealed trends.

LES customers who took advantage of the air conditioner incentive also had a high response rate to the post-project survey.

LES customers who took advantage of the air conditioner incentive also had a high response rate to the post-project survey. (Photo by Energy Star)

The post-project survey the customers can complete online has proven highly useful to Shkolnick. Air conditioning customers respond at a high 20-percent rate. One question in particular—“How much impact did the incentive play in your choosing the higher-efficiency unit?”—has allowed LES to adjust the deemed energy savings attributed to the program. “You know there are ‘free riders’ who were going to spring for a high-efficiency unit, incentive or not, but we now have a better idea of how many participants that is,” he said.

Another lesson from data is that incentives play different roles in motivating residential customers as opposed to commercial customers. This is a fact that experienced program managers already grasp intuitively, but, “The difference is just stark,” Shkolnick declared. “Businesses clearly look at efficiency as an investment, while a lot of homeowners give as much weight to comfort, convenience and other intangibles.”

A significant number of customers have given their names and addresses on their surveys, allowing LES to contact them for testimonials to include in future outreach. But negative responses are just as valuable. “Customer experience is the part of the program where we have the most control,” explained Shkolnick. “If someone rates their experience as poor, we can contact them, find out what went wrong and use that knowledge to improve our customer service.”

Future is cloud-y
In choosing the cloud system, Shkolnick observed that flexibility was a top priority. “We are in an ever-changing industry, so we needed a system that would be easy to modify from year to year,” he said.

The LES Technology Services department was very helpful in developing the requests for proposal (RFPs) and evaluating bids to ensure that the system was easy to use for trade allies, had robust reporting abilities and had a reasonable price tag. “One thing we learned in the RFP process is that the market space is not overly populated with services targeting utility programs,” Shkolnick acknowledged.

Perhaps software developers will take note and address that gap in the near future. A great deal of industry attention has been focused on systems and devices that track consumer energy use and assist with load management. But LES knows that building more responsive, effective customer programs is just as important, and the cloud has helped the utility do just that.

Source: Public Power Daily

Plan your celebration for Energy Efficiency Day 2017

Oct. 5 is fast approaching, and the message for Energy Efficiency Day 2017—save energy, save money—is one your customers will surely appreciate.

Following the success of last year’s first-ever national event, the American Council for an Energy Efficient Economy You are leaving WAPA.gov. is looking to expand participation and awareness of the event. More than 175 were official supporters in 2016. Your utility could join the more than 175 government agencies, companies, power providers, cities and other organizations that supported Energy Efficiency Day in 2016.

Outreach includes a website, a Facebook account, You are leaving WAPA.gov. more official declarations and a challenge to save energy in homes and businesses. An ACEEE blog post  lists four suggestions for challenging your community to save energy.

  • Sign up on the new event website You are leaving WAPA.gov. as an individual or as an organization. You will receive ideas and fun facts to share on social media as Energy Efficiency Day gets closer.
  • Urge your residential and commercial customers to take the Lightbulb Challenge or the Office Lighting Challenge.  Challengers agree to replace at least one light bulb with an LED. If each US household purchases just one LED bulb, consumers could save $500 million annually.
  • Share your own energy efficiency story. Promote your news about Energy Efficiency Day and the benefits of saving energy–and money–through blog posts, emails, newsletters and social media. Create your own content with videos, photos, graphics or other messages. Sign up on the EE Day website to get more material you can use from ACEEE.

You can use your imagination, too–creativity and humor are welcomed. And don’t forget to share your ideas with ACEEE and WAPA. We would love to highlight your activities in an Energy Services Bulletin story.

Source: American Council for an Energy Efficient Economy, 9/5/17

ACEEE blog series explores energy-efficiency investments in US

Stacks of American dollar billsEnergy efficiency is a big and growing business with $231 billion invested globally in 2016, according to an estimate by the International Energy Agency You are leaving WAPA.gov. (IEA). The American Council for an Energy-Efficient Economy (ACEEE) used the release of the IEA Worldwide Investment report in July as a springboard to examine how much the United States invests in energy efficiency, what is driving that investment and how it could be increased.

We spend how much?
The first blog post, How Many Billions do US Businesses and Individuals Invest in Energy Efficiency Each Year?You are leaving WAPA.gov. gave $41 billion as the estimated figure for efficiency spending in our country. This was the first year that the IEA report gave a separate estimate for the U.S., but spending was not broken out by sector. Based on the worldwide estimate, about 58 percent of that spending is for buildings, 26 percent for transportation and 16 percent for industry.

Drawing on other spending reports to get a clearer picture, ACEEE concludes that our energy-efficiency investments may actually range from $60 billion to $115 billion annually. This wide-ranging estimate results from different studies employing different measurement methods and parameters. However, additional research by ACEEE and by the U.S. Green Building Council You are leaving WAPA.gov. suggest this range is reasonable.

Policy appears to be the primary driver in energy-efficiency investments, with building codes and appliance and vehicle standards responsible for about $20 billion worth. “Spillover” occurs when policies and programs, such as utility incentives and customer programs, indirectly influence consumer decisions.

Reasons why
Other factors driving the decision to invest in energy efficiency include income and education levels among residential consumers and type of industry for business customers.

Who Invests in Energy Efficiency and Why?, the second blog post, cites a survey by the U.S. Energy Information Administration (EIA) showing that large firms are more likely to engage in energy management activities than small companies. Businesses participating in the Shelton Group’s 2016 B2B Pulse study You are leaving WAPA.gov. rated how important sustainability and conservation were to their company’s operating and capital expenditure decisions. Commercial real estate development and property management were the industry groups that gave energy issues the most consideration.

The EIA’s 2015 Residential Energy Consumption Survey found that consumers with higher incomes are more likely to make energy-efficiency investments large enough to be eligible for federal energy-efficiency tax credits. Smaller investments, such as new lightbulbs, do not appear to be affected by consumer income. Another study found an education effect along with the income effect, but income and education are usually closely related. Households that have moved within the last three years spend more on efficiency improvements, as do younger families.

The reasons commercial customers offer for making efficiency upgrades, while not unexpected, show a subtle shift in priorities. From the Shelton Group study, business customers cited “energy savings or other cost reductions” as the leading motivation for investing in efficiency. Although concern about climate change ranked toward the bottom of the list, the percentage of respondents that mentioned it has nearly doubled in the last year.

Saving on electric bills also topped the reasons residential customers gave for undertaking energy-efficiency improvements at 61 percent. Making the home more comfortable followed with 35 percent and making the home healthier was mentioned by 27 percent of respondents. Taken together, comfort and safety are an equal consideration to financial concerns. The study recommends focusing homeowners on both the financial and non-financial benefits of energy efficiency to explain the value of their investment.

Let’s do more
The final post addresses the question on every utility program manager’s mind—How Can we Increase Energy Efficiency Investments?—and offers 10 suggestions to make it happen. According to ACEEE, only about one-quarter of households and businesses implement efficiency upgrades, in spite of the benefits.

The suggestions focus on expanding what is already working, while remaining open to new approaches. More measurement and benchmarking could help program providers identify successful programs and help customers see the value of energy-efficiency improvements. The article also recommends seeking partnerships with real estate, financial and construction industries to reach consumers through different channels.

Energy-efficiency investments were 8-9 percent higher in 2016 than in 2015. The ACEEE blog series offers some starting points to help utilities keep the momentum going. Energy Services looks forward to hearing about your ideas for getting more results from your existing programs and for creative new service offerings.

Source: American Council for an Energy-Efficient Economy

Conference highlights initiatives worth imitating

Rocky Mountain Utility Efficiency Exchange
Aspen Meadows Resort
Sept. 27-29

Rolling into its second decade, the Rocky Mountain Utility Efficiency Exchange You are leaving WAPA.gov. has now been around long enough for its many participants to see the fruits of meeting annually to swap program ideas and stories of successes and failures with colleagues from across the region.

Utility program managers will be gathering at the Gold LEED-certified Doerr-Hosier Center at Aspen Meadows Resort Sept. 26-29 to share their ideas for taking customer efficiency programs to the next level.

Utility program managers will be gathering at the Gold LEED-certified Doerr-Hosier Center at Aspen Meadows Resort Sept. 27-29 to share their ideas for taking customer efficiency programs to the next level. (Photo by Randy L. Martin)

Forward-looking agenda
This year’s theme, “Initiatives worth Imitating,” focuses on using lessons learned from past programs to address the new issues and opportunities utilities are facing. Programs incorporating time-of-use rates, community solar, the internet of things and big data will be in the spotlight. Sessions will also cover new spins on demand response, customer outreach, behavior change and incentive programs.

“Technology often integrates tools and strategies that were part of successful energy-efficiency and load management programs in the past,” explained Energy Services Manager Ron Horstman. “Load management today and going forward requires updates and changes in approach that will maximize the new resources and technology that are constantly being introduced to the industry. This year’s agenda encourages that kind of thinking.”

The future is on the minds of keynote speakers, too. Mark Martinez, the senior portfolio manager for emerging markets and technologies with Southern California Edison You are leaving WAPA.gov. will deliver the opening keynote, Preparing Today for an Integrated Demand Side Management Future. He will draw on his more than 25 years of experience in the design, management and evaluation of electric demand side management (DSM) programs to present a vision of how DSM needs to change.  

The closing keynote by Ellen Steiner, the vice president of Opinion Dynamics You are leaving WAPA.gov., will explore how utility customer programs can adapt to meet the needs of changing demographics. A master methodologist, Steiner has strong energy-efficiency industry experience encompassing workforce education and training, marketing, community outreach and HVAC program design and evaluation.

Hear from your peers
New and familiar faces host the regular sessions, including the dual track residential and commercial sessions on Thursday. Sponsors the City of Aspen You are leaving WAPA.gov. and Holy Cross Energy You are leaving WAPA.gov. will join Fort Collins Utilities You are leaving WAPA.gov., Colorado Springs Utilities You are leaving WAPA.gov., Nebraska Municipal Power Pool You are leaving WAPA.gov. and many more regional utilities to talk about the state of customer programs in 2017. Research agencies and nonprofits like Rocky Mountain Institute You are leaving WAPA.gov. and National Renewable Energy Laboratory team up with program vendors such as CLEAResult You are leaving WAPA.gov., Franklin Energy You are leaving WAPA.gov. and Nexant You are leaving WAPA.gov. to discuss the latest services and solutions available to help utilities manage their loads.

Friday offers a special treat with a focus on electric vehicles and storage. These topics were overwhelmingly popular at the 2017 Utility Energy Forum in California, and Rocky Mountain area utilities will be facing the same issues sooner than we expect.

Network toward your goals 
If the sessions are a great way to explore the nuts and bolts of program design and delivery, the networking opportunities let you take the pulse of the regional industry.

In addition to breaks and meals (pack your “comfortable” business casual wear), attendees will have plenty of time to mingle with their colleagues and swap ideas. On Wednesday, Sept. 27, grab a snack and a beverage and check out the poster session reception. These mini-presentations allow attendees to talk one-on-one with presenters about topics as diverse as community solar, connected home devices and infrastructure planning.

Relaxed networking continues Thursday night at the Limelight Hotel in downtown Aspen. This venue provides a low-key atmosphere where it is easy to carry on a conversation. If you hatch dinner plans at the end of the evening, the city’s world-class dining options are close by, or, you can catch an airport shuttle from the hotel lobby if need to depart early.

Enjoy Aspen
Of course, it would be a shame to cut your conference experience short, between the intriguing Friday sessions and the pleasures of September in the Rockies. We can’t promise good weather, but, most years, the days have sparkled with sunshine and fall colors and the nights have been crisp and clear.

Aspen Meadows Resort is now sold out, but you can still stroll the grounds. The city is close enough that you could park your car at your hotel and walk off the delicious meals—included in your registration fee—on your way to and from the conference.

If you need one more reason to attend the Rocky Mountain Utility Efficiency Exchange, the Building Performance Institute You are leaving WAPA.gov. awards continuing education units (CEUs) for many of the sessions. Download the instructions to find out how to verify your attendance.

White paper, training explore evolution of demand response

Utilities have long used demand response to deal with high wholesale electricity prices or generation shortfall. What was once accomplished with phone calls to large industrial customers or one-way controls on aggregated residential loads is now done in near-real time with sophisticated two-way communication. Yet, despite the fact that this strategy has become an integral part of grid operations in the U.S., there has been no agreement on a definition of demand response.

The Peak Load Management Association You are leaving WAPA.gov. (PLMA) set out last year to develop a consistent definition for demand response to use across its three training courses on the topic. A demand response dialogue that included several experts in the field took place in September 2016 and was recorded and archived on the PLMA website. At the 2016 PLMA conference later that year, the discussion continued with a panel presentation, Defining the Evolution of Demand Response: From 1.0 to 3.0 and Beyond.

Demand response evolution

Artwork by Peak Load Management Association

Three epochs
The white paper from these discussions breaks down demand response into three periods beginning with the first interruptible tariffs for large commercial and industrial customers. Demand response was primarily used to provide energy (MWh) and capacity (MW) during periods of high wholesale prices, shortfall of generation or transmission capacity or unexpected emergency grid-operating situations. Utility staff contacted a commercial customer, usually a day or hours ahead of a forecasted event, to manually change power consumption onsite. Also, residential customers voluntarily allowed utilities to install load-control devices to cycle their water heaters and air conditioners. Verification usually came from the utility meter which was read on its regular cycle.

Current demand response strategies provide more precise energy and capacity to support the wholesale marketplace, along with sophisticated, near-instantaneous ancillary services such as non-spinning and spinning reserves and frequency and voltage support. Measurement and verification occur in almost real-time measurements (either utility or non-utility) and often serve as confirmation of customer performance during demand response events. Two-way communication also allows for greater customer feedback and engagement.

Demand response is evolving to be a component of broader distributed energy resources both behind and in front of the meter. The service benefits demand response offers in this capacity, both to the grid operator and to the customer, include volt/var control, renewable energy integration and localized distribution system congestion management. The future of demand response may move away from traditional utility control to automatic, pre-programmed triggers based on price thresholds.

Learn more
Two upcoming courses expand on PLMA’s demand response white paper to provide utility and regulatory staff and industry trade allies with a greater understanding of the evolution of demand response. Join subject matter experts from PLMA member organizations in Portland, Oregon, Sept. 26 or in San Francisco, California, Oct. 25.

Presentations will cover current technology and market conditions, utility case studies and more. Demand response will be compared to other load management strategies, and participants will discuss how to design a load management portfolio that serves your utility’s needs.

The training is open to all industry stakeholders, with significantly discounted rates to PLMA member organization staff.

Source: Peak Load Management Association, 8/8/17

APPA webinar series explores new electricity future

Aug. 15 – Oct. 26

The future is here and resistance is futile. Public power utilities of all sizes are facing a new world shaped by technology, customer preferences and changing policies. These changes are most evident in five key areas:

  • Rate design
  • Community solar
  • Electric vehicles
  • Battery storage
  • Smart meters

The American Public Power Association You are leaving WAPA.gov. wants to help power providers navigate these changes and explore the opportunities this new environment presents. Beginning Aug. 15, a five-part webinar series looks at new initiatives through the experiences of the utilities that implemented them.

(Art work by American Public Power Association)

The series features experts on utility industry trends and is intended to encourage new thinking on the relationships between consumers, utilities and other energy service providers. Several WAPA customers are among the speakers, including Imperial Irrigation District, You are leaving WAPA.gov. Los Angeles Department of Water and Power You are leaving WAPA.gov. and SMUD You are leaving WAPA.gov. in California, Moorhead Public Service You are leaving WAPA.gov. in Minnesota and SRP You are leaving WAPA.gov. in Arizona.

APPA recommends this series for general managers, CEOs, senior utility executives, governing boards, policymakers, utility managers, future leaders in policy and strategy and public communications professionals.

Comprehensive agendas
You can sign up for webinars individually or register for the full series at a discounted rate. Participants will also get access to recordings and slides of the webinars for future reference or if they miss one. All webinars are scheduled for 12-1:30 p.m. Mountain Time.

Aug. 15 – The Future of Rate Design: Distributed generation and energy-efficiency programs are creating cost-shifting concerns. Catch up on the latest industry rate trends and discover how to move toward stable rate structures that accurately recover costs from all customers. Review the pros and cons of different rate models—time of use, higher customer charge, demand charges and bi-directional billing. Learn how other utilities like yours have created long-term rate plans, selected and implemented new rate designs, and obtained buy-in from board and city council members as well as customers.

Sept. 7 – Community Solar Success Stories: Community solar is becoming an increasingly popular option for utilities that want to increase solar in their generation portfolios and offer this option to customers who cannot install rooftop solar. An industry expert will share experiences, insights and predictions for the future of community solar. Your utility colleagues who’ve launched community solar programs across the country will explain how they made decisions in key areas like program structure, implementation, financing, customer outreach, rates and marketing. They’ll discuss challenges and the secrets to success so you don’t have to reinvent the wheel.

Sept. 26 – Charging Ahead with Electric Vehicles: The price of electric cars is falling, and more fast-charging stations are being installed. The Brattle Group predicts that a steady conversion of vehicles and heating to electricity could possibly lead to a 105-percent increase in electricity demand by 2050. If these new loads start to proliferate in your community, are you ready to support them? Now is the time to plan for EV infrastructure and to make important cost-benefit decisions. Learn about new developments and advances in EVs and how they are impacting the utility industry. Hear about innovative public power EV programs and get insights regarding how to work with customers to spur investment in EVs, develop fair pricing models and plan for potential load growth.

Oct. 12 – Best Practices in Battery Storage: The evolution of energy storage is changing how we produce and consume energy like never before. Technological advances, reduced costs and mandates from regulators have positioned energy storage for unprecedented growth. Get up to speed on where we are and what to expect in the future. Three public power utilities will talk about their award-winning storage projects and the realities of implementation, from selecting a developer and siting to leveraging benefits such as peak shaving and financial impacts. Your pioneering colleagues will help you navigate the bold new path of utility-scale battery storage.

Oct. 26 – Smart Meters for Smart Solutions: Learn from utilities that have installed advanced metering infrastructure (AMI). Gear up for the real-world challenges and understand how other utilities like yours are using AMI and integrating with other technologies. Understand how to fully leverage the benefits of smart meters — to predict load and usage, implement time-of-use rates, respond better to outages, assess the need for system upgrades and offset peak demand charges. Gather best practices on transitioning rate structures, educating customers and soliciting feedback.

Registration information
You can sign up for the entire series or register for each webinar individually. Individual webinars cost $99 for APPA members and $199 for nonmembers. Register for all five webinars for $395 for APPA members or $795 for nonmembers, a discount equivalent to one webinar.

Source: American Public Power Association, 7/10/17

APPA honors WAPA customers for service, innovation

Congratulations to the four WAPA customers who were among 18 individuals and 10 utilities to receive awards at the American Public Power Association’s National Conference in Orlando, Fla., on June 20. Lincoln Electric System You are leaving WAPA.gov. (LES), Colorado Springs Utilities, You are leaving WAPA.gov. Fort Collins Utilities You are leaving WAPA.gov. and SMUD You are leaving WAPA.gov. earned recognition for their service to the public power industry and its member-customers

Continuing to excel
LES, a Nebraska municipal utility, earned the E.F. Scattergood System Achievement Award for outstanding accomplishments that enhance public power’s national prestige, improve customer service and demonstrate an earnest, coordinated effort on the part of the system.

LES distributes the Energy Detective Kit at schools to help students and their parents save money and electricity.

LES distributes the Energy Detective Kit at schools to help students and their parents save money and electricity. (Artwork by Nebraska Energy Office)

In 2016, LES unveiled the state’s largest and first utility-scale solar array, Lincoln’s 5-megawatt (MW) community solar facility. Customers can invest in virtual solar panels, receiving credits on their bill. Improvements were also implemented to the utility’s rate structure to encourage energy efficiency and protect customers sensitive to bill fluctuation.

In the community, LES’s Energy Detective Kits teach students and their parents about saving energy, reducing water usage and lowering their household bills.

With a 99.99-percent reliability record, the utility continues to take strides to make sure its power remains dependable. Its mobile meter-reading project upgraded nearly all of the system’s 137,000 analog meters.

Supporting community
An established and evolving community safety program won the Community Service Award for Colorado Springs Utilities of Colorado. This award recognizes “good neighbor” activities that demonstrate commitment to the local community.

The community safety program, which has been a cornerstone of the municipal utility’s community involvement for 20 years, provides educational outreach in schools and at community events to audiences of all ages. Each year, almost 15,000 students, adults, contractors and first responders learn about gas and electric safety and about the safe and efficient use of utility services.

“Your Nose Knows! Natural Gas Safety,” an outreach program by Colorado Springs Utilities, teaches children about natural gas safety. Shown: Safety education presenters Ray Anderson (in blue) and Tom Hutchison (in white) and the students of Colorado Springs School District 20 Woodmen-Roberts Elementary.

“Your Nose Knows! Natural Gas Safety,” an outreach program by Colorado Springs Utilities, teaches children about natural gas safety. Shown: Safety education presenters Ray Anderson (in blue) and Tom Hutchison (in white) and the students of Colorado Springs School District 20 Woodmen-Roberts Elementary. (Photo by Colorado Springs Utilities)

Recently, Colorado Springs Utilities revised and retargeted the education program to meet specific curriculum needs in schools and incorporate more messaging that is interactive and inquiry-based. “SafetyCircuit: Electric Safety and You” uses a live electric demonstrations board to show students the safe use of electricity indoors and outdoors, and how electricity affects our daily lives. An interactive live explosion demonstration is part of “Your Nose Knows! Natural Gas Safety & You,” a program teaching students about the properties and origins of natural gas and safety practices to prevent natural gas emergencies.

Increasing residential program participation
Fort Collins Utilities in Colorado and SMUD in California were among the four utilities to receive the Energy Innovator Award for utility programs or projects that demonstrate creative energy-efficiency measures or technologies. Eligible demonstrations can either improve customer service or increase the efficiency of utility operations. Judging criteria also includes transferability and takes into account project scope in relation to utility size.

The Efficiency Works-Neighborhood pilot program attempts to overcome barriers for customer project implementation, such as time and lack of money. The pilot is the next step for the Efficiency Works-Home program.

The Fort Collins Efficiency Works-Neighborhood pilot program attempts to overcome barriers for customer project implementation, such as time and lack of money. The pilot is the next step for the Efficiency Works-Home program. (Artwork by Fort Collins Utilities)

Fort Collins Utilities was honored for its successful Efficiency Works-Neighborhood You are leaving WAPA.gov. pilot program, which tested a streamlined process for home efficiency upgrades. The streamlined process made efficiency upgrades easy for customers by offering a choice of three packages—good, better and best—each custom-made for their homes. The packages provided upfront rebates, used standardized pricing, eliminated the need to get multiple contractor bids and ensured the quality of all completed work.

Over an 18-month period, the pilot program tripled the number of customers proceeding with energy-efficiency improvements and renewable systems installation. The upgrades lead to 50 percent greater electrical use reduction, 70 percent greater natural gas use reduction and 60 percent greater greenhouse gas savings per home.

Piloting cooling efficiency
SMUD received the Energy Innovator Award for its work with the hyper-efficient Climate Wizard air conditioner. You are leaving WAPA.gov. Manufactured in Australia, the Climate Wizard has the potential to use up to 90 percent less energy to cool the same space as an equivalent refrigerated system.

SMUD tested the Climate Wizard cooling system on two commercial customers to find out if the technology could be an effective peak-shaving measure.

SMUD tested the Climate Wizard cooling system on two commercial customers to find out if the technology could be an effective peak-shaving measure. (Photo by Climate Wizard)

Replacing conventional air conditioners with these indirect evaporative heat-exchange core systems could have a huge impact on SMUD’s peak cooling load during scorching Sacramento summer days. To evaluate the Climate Wizard’s performance, SMUD installed units with two industrial customers, a data center and a tool manufacturer You are leaving WAPA.gov..

The Tri-Tools production floor is not only hot from milling, turning and cutting metals, it is also humid from using water to cool materials during cutting. Because the Climate Wizard does not add moisture to the cooled air; it keeps employees more comfortable and improves the production process while saving the business energy and money.

The challenge for the data center Datacate is to maintain a consistently low temperature to keep servers and other equipment running 24/7. This pilot project, which will continue through 2017, has allowed the data center to operate more efficiently, add more capacity and lower operating costs.

The hallmarks of public power are dedication to community, commitment to innovation and constant striving to improve service. At WAPA, we already know our customers are leaders in the industry and we are excited to see that the industry recognizes them, too.

Source: American Public Power Association, 6/21/17

White paper compiles data on utility programs for low-income customers

Low-income households spend on average three times more of their income on energy bills You are leaving WAPA.gov. than other households, and easing the pain of higher bills during peak-load times of year is a continuous challenge for utilities.

This group of customers can be hard to reach, leading to a hit-or-miss track record for low-income energy-efficiency programs. But the benefits of successful programs stretch beyond energy and bill savings to include fewer shut-offs, healthier homes, less outdoor pollution and more local jobs. It is well worth the effort to design an effective program, and a new report from the American Council for an Energy Efficient Economy (ACEEE) can take some of the mystery out of doing it.

The baseline assessment of more than 70 utilities’ electric and natural gas programs chronicles total investments in these programs, energy savings impacts, customer participation and use of best practices. The study looked at the largest electric and natural gas utility serving each of the 51 largest metropolitan statistical areas.

ACEEE researchers found that low-income programs varied in terms of how deeply they address whole-home energy-efficiency needs and how accessible they were to customers. While many utilities design and administer impressive, effective low-income programs, many of those programs could be improved with best practice elements or increased resources.

The report also looks at best practices in implementation, including whether programs target specific households based on energy burden or other vulnerabilities and streamline enrollment for easier access. Partnering with the federal Weatherization Assistance Program (WAP) to leverage funds and reach more customers is another factor that impacts the effectiveness of a low-income program.

The study includes maps, data tables and new state-level information on low-income program requirements, cost-effectiveness rules and coordination with the WAP program. Utilities can use the data to see how their programs compare to those of similar utilities and to identify opportunities for adding best practice elements.

Read the entire ACEEE blog post for more information, and share your free copy of the report with state and local policymakers as well as other stakeholders. Also, if your utility has a program to help low-income customers, Energy Services Bulletin would like to know about your experiences.

Source: American Council for an Energy Efficient Economy, 7/11/17

Community solar workshop presentations now available

If you missed Community Solar Procurements, Programs and Pricing, a workshop WAPA cosponsored with the Community Solar Value Project You are leaving WAPA.gov. (CSVP) and SunShot Solar Market Pathways, you can now download the presentations from the CSVP website.

WAPA Energy Services Manager Ron Horstman (standing right) talks about the opportunities and challenges community solar represents for utilities.

WAPA Energy Services Manager Ron Horstman (standing right) talks about the opportunities and challenges community solar represents for utilities.

The free event was held at WAPA’s Electric Power Training Center in Golden, Colorado, and drew strong attendance from every type of utility, especially in the West. As the workshop title stated, the agenda focused on the logistical aspects of building a community solar project and explored ways to make projects more successful. Speakers and participants discussed best practices for analyzing solar development opportunities, writing requests for proposals, engaging internal and external stakeholders, working with contractors and vendors and designing rates.

Customers share experience
Several WAPA customers were on hand to share their experiences with developing their own projects. Luis Reyes of Kit Carson Electric Cooperative You are leaving WAPA.gov. sat on a panel that focused on improving the procurement process. The Taos, New Mexico, utility launched its first community solar project in 2012 and has an ambitious initiative to install 35 megawatts of photovoltaics this year.

Participants throw ideas against the wall to see what sticks during table-top sessions on program design, procurement, rate design and marketing.

Participants throw ideas against the wall to see what sticks during table-top sessions on program design, procurement, rate design and marketing.

A panel on pricing challenges included John Phelan from Fort Collins Utilities You are leaving WAPA.gov. in northern Colorado. As a pioneer with Rocky Mountain Institute in clean energy and sustainability solutions, the city of Fort Collins has discovered that success brings a new set of challenges. For example, the utility is wrestling with how to design a rate that accommodates both a legacy community solar garden and a new array for qualified low-income customers.

Poudre Valley Rural Electric Cooperative You are leaving WAPA.gov. is currently developing a 6,000-panel community solar project with carve-outs for local nonprofit organizations and another for income-qualified customers. Making community solar available to customers who need the most help with utility bills was another topic that received a lot of attention. Utilities are experimenting with different business models for low-income projects, but most agree on the potential benefits: freeing up more money for other needs, bringing more certainty to monthly bills and raising energy awareness in a hard-to-reach group.

Attendees were all at different points on the learning curve with community solar. Representatives from the City of Fort Collins Utilities, Kit Carson Electric Cooperative and the city of Lamar, Colorado, shared their experiences during the free workshop.

Attendees were all at different points on the learning curve with community solar. Representatives from the City of Fort Collins Utilities, Kit Carson Electric Cooperative and the city of Lamar, Colorado, shared their experiences during the free workshop. (Photo by Jill Cliburn)

Ask for more
WAPA thanks the Community Solar Value Project for partnering with us to put on Community Solar Procurements, Programs and Pricing. Utilities are still learning about this form of distributed energy and how to gain the most benefits from it for their customers and their own operations. To learn more, check out the workshop presentations, along with past CSVP webinars. Also, let us know if there are other types of workshops you would like to see WAPA present, or partners or subject matter experts we could collaborate with.