WAPA has always been committed to helping customers deal with both the routine and unexpected challenges of powering the West, and that assistance has taken many forms over the past 40 years. Technical assistance, in the form of workshops, customer meetings, one-on-one troubleshooting and a wide variety of traditional and electronic publications, has been one way of supporting customers’ business and operational goals. Lately, WAPA has been looking at the programs and initiatives we offer to determine which bring the most value to customers and which have served their purpose.
Technology has changed rapidly over just the past decade, and it has reshaped the electricity industry and the way we communicate. Where Energy Services’ website and publications used to be a go-to, one-stop clearinghouse for energy planners and managers at WAPA utilities, it now competes with thousands of other high-quality information sources online. Many of the diagnostic tools customers used to borrow from the Equipment Loan Program have come down in cost to be within reach of even small utilities, and the number of customers checking tools out has dwindled accordingly. To support WAPA customers in this new environment, Energy Services must evolve, too.
Customers will continue to receive support from WAPA for their resource planning activities as they have for more than 20 years. Regional Energy Services representatives will still be available to answer questions about integrated resource planning or to suggest tools and programs that can help utilities reach their load management goals.
The communications component of the Energy Services program is being integrated with WAPA’s Public Affairs office to present a more cohesive message about the mission and value of the organization. The Energy Services Bulletin will publish its final issue Nov. 1. Over the next several weeks, subscribers will receive an invitation to transfer their subscription to Customer Circuit. Along with features about WAPA customers, this publication is filled with news about the organization that touches every part of utility operations: transmission, markets, budget and finance, environment, legislation and more.
At WAPA, customers are partners. Programs like Energy Services give us the opportunity to learn more about their operations so we can continue to build that relationship. Energy Services will continue to seek customer input on the direction of the program and on what services you value most. As always, we look forward to hearing from you.