Utilities often struggle to educate contractors, staff and volunteers on building science; sales and marketing; program offerings and business development. To help residential energy-efficiency program managers plan technical, outreach and professional training, the Department of Energy Better Buildings Residential Network recently launched a Training Toolkit.
This toolkit—the fourth Residential Network Voluntary Member Initiative—includes tips, resources and examples to help you realize the value of providing training opportunities for contractors, staff and volunteers. A study of more than 140 energy-efficiency programs across the country found that contractor training activities led to more comprehensive upgrades, a higher assessment-to-upgrade conversion rate, improved program processes, improved quality control and increased revenues, among other benefits.
To achieve such results, program staff, volunteers and contractors must have a thorough understanding of building science; sales and marketing; residential energy efficiency program offerings and business development. In the Training Toolkit, program managers will discover training resources and opportunities, compiled and reviewed by Better Buildings Residential Network members, to build that expertise in-house.
The toolkit provides resources on three types of training:
- Technical training – Covering building science, energy assessments, technologies and techniques
- Outreach training – Covering promotion of program offerings, sales training and customer engagement
- Professional training – Covering business development and management for participating contractors
Additional resources at the end of the toolkit include more details on the Better Buildings Residential Program Solution Center. This online collection of resources and lessons learned concerning training and other topics is based on years of on-the-job experience in residential energy-efficiency programs.
The Better Buildings Residential Network connects energy-efficiency programs and partners to share best practices and learn from one another to increase the number of energy-efficient homes. Several Western customers, including the cities of Fort Collins, Colorado, and Palo Alto, California, participate in the initiative.
Members of the Residential Network join with other energy-efficiency programs and partners to identify and address common challenges and market opportunities through voluntary initiatives that result in the development of new tools and resources. Your feedback concerning this toolkit and your training efforts help the network improve its resources and identify new issues.
Contact the Residential Network for more information about joining or participating in the next voluntary initiative.
Source: DOE Better Buildings Initiative, 3/25/16